Job Description
ServiceNow Platform – Sr. QA Analyst
Job Summary
The ServiceNow Platform – Sr. QA Analyst is responsible for ensuring the quality, reliability, and performance of ServiceNow solutions through comprehensive testing, validation, and quality assurance practices. This role works closely with Platform Administrators, Developers, Business Analysts, Product Owners, and stakeholders to validate platform enhancements, configurations, integrations, and releases within the IT Service Management (ITSM) ecosystem.
The Sr. QA Analyst serves as a key contributor in maintaining platform stability by developing and executing test strategies, managing regression testing activities, identifying defects, and promoting quality best practices throughout the software development lifecycle. The role combines functional testing, automation testing, release validation, and quality governance to support successful delivery of ServiceNow capabilities.
Key Responsibilities
Quality Assurance & Testing
- Develop, maintain, and execute test plans, test cases, test scripts, and test scenarios for ServiceNow platform enhancements and releases.
- Validate ServiceNow (primarily in ITSM) solutions, workflows, catalog items, integrations, and platform configurations against business and technical requirements.
- Perform functional, regression, integration, and user acceptance testing support activities.
- Identify, document, prioritize, and track defects throughout the testing lifecycle.
- Collaborate with development team to reproduce issues and verify defect remediation.
Test Automation
- Design and maintain test cases for ServiceNow Automated Test Framework (ATF) tests.
- Participate in automation strategy discussions and recommend opportunities for increased test coverage.
Release & Deployment Validation
- Ensure all releases meet defined quality standards and acceptance criteria before implementation.
- Conduct smoke testing and production verification following deployments.
Quality Governance & Continuous Improvement
- Establish and promote QA standards, testing methodologies, and best practices for platform development activities.
- Participate in Agile ceremonies including sprint planning, backlog refinement, daily standups, and retrospectives.
- Monitor quality metrics and identify trends, risks, and opportunities for process improvement.
- Contribute to the continuous enhancement of testing frameworks, templates, and quality controls.
Minimum Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
- 3–5 years of experience in Software Quality Assurance, Application Testing, or Quality Engineering.
- Experience supporting enterprise applications within Agile delivery environments such as Scrum.
- Experience performing functional, integration, and regression testing.
- Understanding of IT Service Management (ITSM) processes.
- Experience working with defect tracking and test management tools.
- Strong analytical, communication, and documentation skills.
Preferred Qualifications
- Experience testing ServiceNow platform implementations or enhancements.
- Experience with ServiceNow Automated Test Framework (ATF).
- Knowledge of ServiceNow SDLC, platform releases, and deployment processes.
- Experience with test automation solutions and automation frameworks.
- Familiarity with CI/CD pipelines and DevOps practices.
- ServiceNow certifications such as:
- Certified System Administrator (CSA)
- Certified Implementation Specialist – ITSM (CIS-ITSM)
- ServiceNow Certified Application Developer (CAD)
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Skills Required
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.
- 3-5 years of experience in Software Quality Assurance, Application Testing, or Quality Engineering.
- Experience supporting enterprise applications within Agile delivery environments (Scrum).
- Experience performing functional, integration, and regression testing.
- Understanding of IT Service Management (ITSM) processes.
- Experience working with defect tracking and test management tools.
- Strong analytical, communication, and documentation skills.
- Experience testing ServiceNow platform implementations or enhancements.
- Experience with ServiceNow Automated Test Framework (ATF).
- Knowledge of ServiceNow SDLC, platform releases, and deployment processes.
- Experience with test automation solutions and automation frameworks.
- Familiarity with CI/CD pipelines and DevOps practices.
- ServiceNow certifications (CSA, CIS-ITSM, CAD).
Cardinal Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cardinal Health and has not been reviewed or approved by Cardinal Health.
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Leave & Time Off Breadth — Paid time off is frequently described as generous, including examples like multiple weeks of vacation, additional sick days, and in some roles even “unlimited” or untracked time off. Parental leave, paid holidays, and volunteer time further broaden the overall leave offering.
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Healthcare Strength — Medical, dental, and vision coverage is positioned as comprehensive, with added supports such as preventive care, telehealth/clinic access, mental health resources, and EAP counseling. Wellness programs and incentives (e.g., premium discounts tied to checkups or healthy lifestyle actions) add to the perceived breadth of healthcare-related support.
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Retirement Support — A 401(k) with company match, along with programs like stock purchase/equity participation and charitable matching, contribute to a stronger total rewards picture beyond base pay. Additional financial supports such as disability coverage and early wage access also enhance the overall package.
Cardinal Health Insights
What We Do
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years in business, operations in more than 35 countries and approximately 44,000 employees globally, Cardinal Health is essential to care. We are navigating the complexities of healthcare and providing scaled solutions to help our customers thrive in a changing world. We strive to be a trusted healthcare partner by driving growth in evolving areas of healthcare, while building upon our distribution, products, and solutions to meet customer needs.
