Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Service Sales Manager (SSM) to join our team. This is a Remote role reporting to the Sr. Director in the Solution Consulting department. The Service Sales Manager is responsible for scoping and selling Zscaler Professional Services (PS) packages and developing our service business across Enterprise and Commercial sectors. You will partner with the license sales team to scope and position services that accelerate customer time-to-value, collaborating across delivery and customer success teams to ensure seamless transitions and aligned deployment outcomes. As a trusted advisor, you will leverage deep security expertise to drive requirements, produce proposals, and lead technical scoping that solves critical business challenges.
What you’ll do (Role Expectations)
- Articulate and sell the value of Professional Services within prospective and existing enterprise customer accounts
- Work in conjunction with Regional Sales Managers, Sales Engineers, and Architects to define and integrate services solutions into comprehensive proposals
- Own Services bookings quota in the assigned territory while achieving target attach rates
- Execute technical scoping activities, producing proposals, Statements of Work (SOWs), and resource plans for complex solutions
- Lead training discovery and positioning with prospective customers to ensure appropriate training recommendations are included in proposals
Who You Are (Success Profile)
- You thrive in ambiguity and are comfortable building the path as you walk it, viewing dynamic environments as an opportunity to build something meaningful.
- You act like an owner with a strong bias for action, operating with integrity and seamlessly navigating between high-level strategy and hands-on execution.
- You are a natural problem-solver who is energized by finding solutions to complex challenges that deliver maximum impact.
- You are a high-trust collaborator who embraces a challenge culture with clear, respectful candor to build trust and elevate team performance.
- You possess a true growth mindset as an active learner, continuously seeking feedback to develop yourself and deliver purposeful results.
What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 5+ years of experience selling Professional Services and/or Technology Solutions while meeting or exceeding bookings targets
- 5+ years of experience building and maintaining positive relationships with key partners throughout the delivery process
- 2+ years of experience mastering SOW and proposal processes by scoping, producing, and delivering customer-aligned technical documentation
- 3+ years of technical experience with Security technologies, Networking protocols, SaaS, and IaaS
- Strong presentation and communication skills with the ability to articulate customer success metrics and translate complex technical information for non-technical audiences
What Will Make You Stand Out (Preferred Qualifications)
- Hands-on experience using generative AI and automation tools to streamline technical proposal generation, scoping workflows, or Statement of Work creation
- Knowledge and experience in Identity and Access Management (IAM) and Policy Management
- Proven track record of planning and leading joint proposals and technical scoping in collaboration with channel partners
#LI-Remote #LI-NH1
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Skills Required
- Demonstrated curiosity and active exploration of AI tools, with experience integrating new technologies into workflows and problem-solving
- 5+ years of experience selling Professional Services and/or Technology Solutions while meeting or exceeding bookings targets
- 5+ years of experience building and maintaining relationships with key delivery partners
- 2+ years of experience scoping, producing, and delivering customer-aligned technical documentation, Statements of Work, and proposals
- 3+ years of technical experience with security technologies, networking protocols, SaaS, and IaaS
- Strong presentation and communication skills, including translating complex technical information for non-technical audiences
- Hands-on experience using generative AI and automation tools for proposal generation, scoping workflows, or Statement of Work creation
- Knowledge and experience in Identity and Access Management and Policy Management
- Experience planning and leading joint proposals and technical scoping with channel partners
Zscaler Compensation & Benefits Highlights
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Healthcare Strength — Coverage is described as comprehensive across medical, dental, and vision, with mental‑health access and targeted programs for complex and chronic needs. Inclusive options span fertility, gender‑affirming care, and specialized support such as menopause and cancer‑care navigation.
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Parental & Family Support — Paid parental leave is outlined for all parents, with additional disability time for birthing parents and a ramp‑back period at full pay. Family‑building benefits and adoption assistance are also highlighted.
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Equity Value & Accessibility — Equity grants (RSUs) and a discounted stock purchase plan are positioned as meaningful components of total rewards. Feedback suggests these programs enhance overall compensation, particularly in eligible roles.
Zscaler Insights
What We Do
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Why Work With Us
Our impact comes from how we work—every day, in every decision, as one team. Our values and leadership principles are more than words; they're our operating system. They fuel a culture of execution where trust, transparency, and accountability help us deliver meaningful results for our customers, colleagues, and our company. www.zscaler.com/culture
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Zscaler Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
