Senior Salesforce Business Analyst

Function

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
 

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.
 

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job Summary:
We are looking for a highly motivated and experienced Senior Salesforce Business Analyst to join our team at Hitachi Digital Global India Private Limited. This role will be instrumental in bridging the gap between business needs and technical solutions, focusing on optimizing our Salesforce platform to drive efficiency and achieve business objectives.
Job Responsibilities:
* Gather, analyze, and document detailed business requirements from various stakeholders, translating them into technical specifications for Salesforce solutions.
* Conduct workshops and interviews to elicit requirements, identify pain points, and define user stories, use cases, and process flows.
* Perform gap analysis between existing business processes and Salesforce capabilities, proposing effective solutions and enhancements.
* Collaborate closely with Salesforce developers, administrators, and project managers throughout the entire software development lifecycle.
* Configure Salesforce functionality, including custom objects, fields, workflows, validation rules, process builder, and approval processes, to meet business requirements.
* Develop and execute test plans, create test cases, and perform user acceptance testing (UAT) to ensure solutions meet quality standards and user expectations.
* Provide ongoing support, training, and documentation to end-users to ensure effective adoption and utilization of Salesforce.
* Stay up-to-date with the latest Salesforce releases, features, and best practices, and recommend opportunities for continuous improvement.
* Assist in the creation of reports and dashboards to provide insights into business performance and Salesforce usage.
* Participate in release management activities, including impact analysis and deployment planning.
Job Qualifications:**
* Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
* 6+ years of experience as a Business Analyst with a strong focus on Salesforce.
* Proven experience in gathering and documenting business requirements for Salesforce implementations.
* Solid understanding of Salesforce Sales Cloud, Service Cloud, and Community Cloud functionalities.
* Experience with Salesforce configuration, including custom objects, fields, page layouts, record types, workflow rules, process builder, and validation rules.
* Familiarity with Agile/Scrum methodologies.
* Excellent analytical, problem-solving, and communication skills (both written and verbal).
* Ability to translate complex technical concepts into easily understandable business terms.
* Strong interpersonal skills with the ability to effectively collaborate with diverse teams and stakeholders.
* Salesforce Administrator Certification (ADM 201) is highly preferred.
* Experience with Salesforce integration projects is a plus.
* Knowledge of Apex, Visualforce, or Lightning Web Components is an advantage.

#LI-RS1

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.