The Senior Salesforce Administrator is a proactive individual with a deep understanding of the Salesforce platform, responsible for the health and stability of a business-critical system. As user experience is of great importance, the Senior Salesforce Administrator should enjoy interacting with users to manage support tickets, assist with training, and help with user adoption. This role will collaborate with product teams to deliver high value solutions and support the company's growth. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.
What you'll do:
- Ensure the health, scale, and stability of a business-critical platform for employees and customers
- Use strategic focus and strong analytical skills to optimize Salesforce solutions
- Support our scaled agile process to provide a regular cadence of incremental UX-focused business value
- Become a trusted advisor to key business and technical stakeholders on business requirements and platform roadmap
Key Responsibilities:
- Proactive platform maintenance including security reviews, release updates, health check, and org check
- Maintaining a high level of data integrity, implementing rules and automation to manage Salesforce records, retention policies, and storage quotas
- Supporting production issues, troubleshooting, resolving, and communicating updates with users
- Developing and enforcing business and technical governance policies, procedures, and guidelines
- Working in and across agile teams alongside software engineers to customize Salesforce using low/no-code approaches (e.g., flows, layouts, dashboards, etc.)
- Contributing to a Business Continuity Plan and devising technical action items such as backup/restore strategy and monitoring Salesforce Trust site and platform logs
- Developing and collaborating with the BI team on operational reports, dashboards, and analytics
- User and license management including new user setup/deactivation, roles, profiles, permissions, public groups
- Sandbox management and licensing
- Identifying unused or underutilized platform features
- Configuring and maintaining integrations with other internal or third-party applications
- Developing automation scripts as applicable
- Writing technical documentation
- Support stakeholders and customers by researching/resolving production incidents or participating in org wide incidents commands.
- Implement and maintain AI-powered infrastructure monitoring and automation systems
- Respond to and validate AI-generated infrastructure alerts and recommendations
- Design automated workflows for routine system administration tasks
- Ensure AI systems operate within security and compliance requirement
- Lead organization-wide AI infrastructure automation initiatives
- Develop standards and best practices for AI-enhanced systems administration
Qualifications:
- Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field
- 3+ years of hands-on Salesforce Administrator experience with Service Cloud
- 1+ years of hands-on Field Service Administrator experience
- Experience delivering and maintaining high-scale Salesforce implementations for critical business operations
- Certified Salesforce Administrator
- Fundamental understanding of Salesforce development features such as Apex and Lightning Web Components
- Strong communications skills, adaptable to multiple levels of technical and business stakeholders
- Experience in an agile delivery environment
- Experience with change management and governance
Preferred Qualifications:
- Certified Salesforce Administrator
- Additional certificates, such as Advanced Admin or Admin Super Set
- Salesforce development background
- DevOps/release management experience; release tools such as GitHub Actions
USD 92,300.00 - 153,900.00 per year
Compensation:
Compensation includes a base salary of $92,300.00 - $153,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
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What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
