Ready to analyze tool trends to ensure optimal use across a sales organization? Do you want to evaluate and recommend tools and technology enhancements that enable seller success? As a Senior Sales Tools and Applications Analyst at Spectrum Enterprise, you can do that.
provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
You identify business needs and system upgrades to enable a frictionless process that yields seller autonomy and increased revenue. You translate business needs into requirements and partner with delivery teams to implement.
- Translate business requirements into technical requirements and work with IT to determine the application configuration and design.
- Collaborate with internal partners to identify gaps and inefficiencies in existing tools and processes and develop strategies for improvement
- Act as a primary contact and subject matter expert for designated tools, processes, and policies, including advocating for the team's requirements in enterprise projects
- Clearly articulate the business value of specified tools and promote their adoption on a consistent basis
- Analyze data and metrics related to tool and system usage, identifying trends and opportunities for optimization, and making recommended enhancements.
- Partner with cross functional teams to evaluate and implement new tools and systems, ensuring seamless integrations and understanding of business objectives
- Provide ongoing support to users, address inquiries, troubleshoot issues and offer best practices for utilizing tools.
Required qualifications:
- Three years of Sharepoint and telecommunications experience; Four years of CSG experience; Four years of system administrator experience; Five years of IT project management experience; Five years of business analysis and writing requirements experience; Five years of experience with Salesforce.
- Bachelor's degree in information technology, computer science, a related field or equivalent experience.
- Technical skills: Understanding of telecommunications products; Proficient with Microsoft Office.
- Prioritization, organizational and English communication skills.
- : Able to identify business issues and engineer solutions; Ability to analyze and interpret data into business and functional requirements, test cases and project plans.
Preferred qualifications:
- Experience with tools and technology such as: Docusign, Outreach, WalkMe, Showpad, Salesforce Maps
- An understanding of Sales and sales processes either as a seller or in a support capacity
- A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
- Company support in obtaining technical certifications.
- Paid training and clearly defined paths to advance within the company.
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Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
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