Senior Sales Support

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary:
CDW is looking for a Sales Support professional to support the end-to-end sales and order lifecycle for customers transacting through CDW India. Working closely with international sales teams, customers, distributors, vendors and logistics partners, you'll help ensure customer requirements are quoted, ordered, fulfilled and invoiced accurately while providing an excellent customer experience throughout the process.

This is a hands-on, fast-paced role that requires strong attention to detail, effective stakeholder management and a proactive approach to problem-solving.

What You Will Do :

• Support international and local sales teams with customer requirements across India.
• Prepare quotations and obtain pricing, availability and lead times from distributors and vendors.
• Validate products, pricing, margins and commercial terms before quotes are issued.
• Manage quote validity and pricing refreshes where required.
• Review customer purchase orders against approved quotations and commercial agreements.
• Process customer orders and raise purchase orders with approved distributors.
• Monitor stock availability, order status and expected delivery dates.
• Maintain accurate customer, quotation and order information across CDW systems.
• Act as a key point of contact for sales teams and customers throughout the order lifecycle.
• Coordinate with internal teams, vendors, distributors and logistics partners to resolve issues and ensure smooth fulfilment.
• Support onboarding of new customers and expansion of international customers into India.
• Support returns, replacements, credit notes and invoicing discrepancy resolution.
• Ensure compliance with company policies and India-specific documentation requirements.
• Identify opportunities to improve processes and support operational excellence initiatives.

What We Expect of You :

• Experience in Sales Support, Sales Operations, Order Management, Customer Operations or a similar role.
• Experience supporting B2B customers through the quote-to-order and order-to-delivery lifecycle.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills and confidence working with a wide range of stakeholders.
• A customer-focused approach with a strong sense of ownership and accountability.
• Strong problem-solving skills and the ability to resolve issues proactively.
• Experience working with distributors, vendors and logistics providers.
• Comfortable using ERP, CRM and Microsoft Office tools.
• Experience within IT, technology, distribution or hardware environments would be advantageous.
• Knowledge of India GST and e-way bill processes would be beneficial.

CDW is committed to being an AI-fluent organization

We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.