Jobs at CDW

Leads a managed services engineering team responsible for AIX, Unix, and Linux service delivery. Oversees customer satisfaction, SLA performance, staffing, workload allocation, process improvement, operational procedures, budgets, vendor relationships, and technical service optimization. Manages customer reviews, support escalations, performance management, hiring, on-call schedules, and continuous service improvement while coordinating strategic and tactical technology plans across internal teams and partners.

Supports Account Directors by managing customer accounts, preparing quotations, processing orders, handling customer queries and returns, maintaining product and pricing data, producing reports, and coordinating with internal departments, vendors, partners, and customers. The role also requires product knowledge, accurate reporting, account administration, vendor promotion support, and strong customer communication, organization, prioritization, and commercial awareness.

Supports planning, coordination, and execution of content initiatives across digital channels. Manages content calendars, workflows, timelines, stakeholder communications, reporting, audits, documentation, and process improvement. Coordinates deliverables across marketing teams, monitors project risks, analyzes performance metrics, supports content optimization, and contributes to AI-enabled content workflow initiatives.

Drives Red Hat partner growth across Federal, state and local government, and education markets. Responsibilities include developing sales pipelines, optimizing opportunities, enabling sales teams, managing partner and customer relationships, influencing enterprise stakeholders, supporting major transaction cycles, coordinating agreements, identifying market trends, presenting solutions, and creating go-to-market plans. The hybrid role requires working from the downtown Chicago office at least twice weekly and up to 40% travel.

Monitor and operate managed-services technologies, provide tier-1 support, investigate incidents, document and escalate issues, meet service-level requirements, review operational reports, identify trends, and improve support processes. The role collaborates with customers, vendors, and internal teams, supports projects and service recoveries, and requires overnight, weekend, holiday, and overtime shift flexibility.

Leads CDW’s Security Cyber and Physical Professional Services organization, overseeing customer satisfaction, financial performance, utilization, staffing, retention, professional development, service delivery, capacity planning, budgeting, forecasting, and portfolio expansion. Partners with sales, presales, solutions, legal, finance, vendors, and operations teams to develop offerings, improve delivery efficiency, scale capabilities, and drive revenue. Champions responsible AI adoption and continuous improvement while managing senior leaders and ensuring teams meet customer, coworker, operational, and profitability goals.

Provides overnight technical monitoring and Tier 1 support for managed services customers. Responsibilities include monitoring applications, responding to incidents, documenting tickets, troubleshooting issues, escalating appropriately, reviewing operational reports, identifying trends, supporting process improvements, coordinating with customers and vendors, and maintaining SLA and security requirements. The role requires shift flexibility across a 24/7 operation, including weekends, holidays, and overtime.

Drives Red Hat solution growth across the Financial Services East territory by partnering with sales teams, customers, and Red Hat stakeholders. Responsibilities include identifying opportunities, building pipeline, forecasting sales, supporting large transaction cycles, presenting to customers, negotiating agreements, developing go-to-market plans, and enabling sales teams. The role requires strong relationship-building, technical aptitude, presentation, analytical, collaboration, and negotiation skills, with hybrid work in Chicago and up to 40% travel.

Leads end-to-end UX and UI design for enterprise and public health applications, including research, workshops, information architecture, wireframes, prototypes, high-fidelity interfaces, and design systems. Develops Figma component libraries, supports developer handoff, conducts usability testing, ensures Section 508 and WCAG accessibility, and mentors junior designers. Collaborates with product managers, engineers, public health experts, and government stakeholders in Agile environments.

Leads discovery sessions and translates customer needs into requirements, workflows, user stories, acceptance criteria, test plans, and solution architecture inputs. Facilitates process modeling, functional testing, quality reviews, training, and organizational change management. Partners with customers, architects, technical teams, and stakeholders to solve complex business problems, improve processes, and deliver agile solutions. Mentors junior analysts and supports public-sector health programs when applicable.

Leads and develops a team of three recruiters while managing full-cycle recruitment for senior and complex corporate-function roles. Partners with executives and HR stakeholders on workforce planning, sourcing, assessment, hiring strategy, and candidate experience. Provides recruiting consultation, monitors performance and metrics, improves processes and tools, promotes inclusive hiring, and builds talent pipelines. Requires strong stakeholder management, recruiting expertise, team leadership, and familiarity with CRM and applicant tracking systems.

Leads architecture, development, and maintenance of scalable full-stack public health surveillance applications. Responsibilities include Java and React development, APIs and HL7/FHIR integrations, DIBBS workflows, record linking and deduplication, CDC reporting pipelines, testing, CI/CD, DevSecOps, technical direction, code review, mentoring, and stakeholder collaboration.

Designs and delivers sales enablement programs that improve seller capability, AI-first selling, tool adoption, pipeline generation, win rates, and productivity. Responsibilities include diagnosing training needs, creating scalable content and playbooks, delivering role-specific capability programs, developing sales-manager coaching, analyzing enablement impact, and aligning Sales, Marketing, Services, IT, Operations, and vendors with go-to-market priorities.

Leads pre-sales strategy and enterprise AI adoption for higher education customers. Delivers executive presentations, technical demonstrations, workshops, and consultations on Gemini, Google AI Pro, cloud infrastructure, AI governance, security, and institutional integration. Builds relationships with CIOs, CTOs, and IT leaders; develops use cases and value propositions; supports strategic sales opportunities; tracks adoption metrics; coordinates executive briefings; and speaks at industry conferences. Requires extensive higher education IT, enterprise infrastructure, AI strategy, and executive communication experience, with travel up to 50%.

Drives strategic growth, product gross profit, and services revenue across state and local public sector accounts. Develops account strategies, leads consultative technology sales engagements, negotiates with stakeholders, identifies expansion opportunities, and serves as a trusted executive advisor. Designs cross-functional solutions for AI-driven transformation initiatives while coordinating internal sales and practice teams. Requires technology industry expertise, strategic planning, forecasting, strong communication, and up to 50% travel.

Leads large, complex IT transformation projects from planning through delivery, managing scope, schedules, budgets, risks, issues, dependencies, governance, invoicing, and stakeholder communications. Coordinates cross-functional resources, vendors, sales teams, and technical consultants while ensuring quality, timely completion, client satisfaction, and adherence to delivery standards. Supports proposals and presents business, technical, and implementation solutions to internal and external clients.

Leads the delivery of large, complex IT transformation projects and smaller programs, managing scope, schedules, budgets, risks, issues, dependencies, resources, governance, invoicing, and stakeholder communications. Partners with sales, account, technical, and resource teams to deliver quality outcomes on time and within budget. The role also presents solutions to clients, manages third parties, supports proposals, and ensures compliance with project delivery standards.

Leads large, complex IT transformation projects and small programs from planning through delivery. Manages scope, budgets, forecasts, invoicing, risks, issues, dependencies, resources, governance, documentation, and stakeholder communications. Collaborates with sales, account, consulting, technical, and resource teams to deliver projects on time, within budget, and to quality standards. Presents solutions to clients, manages third parties, supports proposals, and mentors team members.

Develop and execute business development strategies for CDW DeviceCycle programs aligned with AIG warranty offerings. Drive program growth, identify new opportunities, support sales pipelines, qualify and forecast opportunities, develop proposals, lead customer presentations, and coordinate cross-functional requirements, pricing, operations, and enablement. Build executive relationships, monitor market trends, provide competitive intelligence, and support the launch and expansion of device lifecycle, repair, warranty, protection, and continuity solutions.

Leads large, complex IT transformation projects and smaller programs from planning through closure. Manages scope, schedules, budgets, forecasts, invoicing, risks, issues, dependencies, change control, governance, documentation, and stakeholder communications. Coordinates cross-functional teams and resources, supports sales proposals, presents technical and implementation solutions, manages third parties, and ensures projects meet quality, timing, cost, and client satisfaction goals.