Sales Operations Manager

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary:
We are looking for a Sales Operations Manager to lead and develop our India Sales Operations team, ensuring the seamless delivery of operational support across the customer lifecycle. Working closely with Sales, Finance, Procurement, distributors, vendors and logistics partners, you will drive operational excellence, customer satisfaction, compliance and continuous improvement while building a scalable function that supports the continued growth of the business.

What You Will Do

• Lead, coach and develop the India Sales Operations and Sales Support team.
• Manage team capacity, workload allocation and performance against agreed service levels.
• Oversee the end-to-end quote-to-order and order-to-delivery process.
• Ensure accurate and timely processing of quotations, orders and customer requests.
• Act as an escalation point for complex customer, supplier and fulfilment issues.
• Monitor operational performance, backlog, order status and delivery commitments.
• Drive resolution of delivery delays, returns, credit notes and invoicing discrepancies.
• Build strong working relationships with distributors, vendors and logistics partners.
• Collaborate with international Sales, Commercial, Finance, Procurement and Operations teams.
• Ensure compliance with company policies, processes and India-specific operational requirements.
• Maintain operational controls, audit trails and supporting documentation.
• Identify and implement process improvements, automation opportunities and operational efficiencies.
• Support onboarding of new customers and readiness for key business opportunities.
• Establish, track and report on operational KPIs, trends and performance metrics.
• Identify operational risks and implement appropriate controls and mitigation plans.
• Support the implementation of new systems, tools and operational capabilities.

What We Expect of You

• Experience in Sales Operations, Order Management, Customer Operations or a similar operational leadership role.
• Proven people management experience, including coaching and developing high-performing teams.
• Strong understanding of B2B quote-to-order, order-to-delivery and post-sales processes.
• Experience working with distributors, vendors and logistics providers within India.
• Excellent organisational, problem-solving and operational planning skills.
• Strong commercial awareness and ability to balance customer and business needs.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Excellent stakeholder management and communication skills.
• Experience working with international teams and cross-functional stakeholders.
• Strong knowledge of ERP, CRM and order management systems.
• A continuous improvement mindset with experience driving process optimisation and automation.
• High levels of accountability, ownership and attention to detail.
• Experience within IT, technology distribution or a similar industry would be advantageous.
• Knowledge of GST, e-way bill processes and India-specific operational requirements is desirable

CDW is committed to being an AI-fluent organization

As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.