Post Sales Support

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary:
CDW is looking for a Post Sales Support professional to support the end-to-end order fulfilment and customer experience for transactions processed through CDW India. Working closely with sales teams, customers, distributors, vendors and logistics partners, you'll ensure orders are processed accurately, delivered on time and managed through to successful completion.

This is a highly collaborative and detail-oriented role, ideal for someone who enjoys coordinating multiple stakeholders, solving operational challenges and delivering exceptional customer service in a fast-paced technology environment.

What You Will Do

• Manage customer orders from receipt through to fulfilment and invoicing.
• Process purchase orders with distributors and vendors.
• Monitor order status, track deliveries and provide regular customer updates.
• Liaise with internal sales teams, distributors, vendors and logistics partners to ensure smooth order execution.
• Resolve order, delivery, invoice and documentation queries in a timely manner.
• Support returns, replacements, credit notes and post-sales issue resolution.
• Maintain accurate customer, order and transaction information across CDW systems.
• Ensure compliance with India-specific processes and documentation requirements, including e-way bills where applicable.
• Escalate commercial, compliance or operational risks when required.
• Support process improvement initiatives and contribute to operational excellence across the team.

What We Expect of You

• Experience in Sales Support, Customer Service, Order Management, Sales Operations or a similar role.
• Experience supporting customers through an order-to-delivery process.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Excellent written and verbal communication skills.
• A customer-focused approach with a strong sense of ownership and accountability.
• Confidence working with multiple stakeholders across different teams and locations.
• Strong problem-solving skills and a proactive mindset.
• Experience using ERP, CRM and Microsoft Office tools.
• Knowledge of IT hardware, technology distribution or India-specific compliance processes would be advantageous.

CDW is committed to being an AI-fluent organization

We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.