Sr. Sales Solution Architect

Sales Solution Architect – Retail Technology

Primary Responsibilities:

• Provide subject matter expertise (SME) on the company’s hardware and software portfolio, supporting the Sales team in serving retail clients and prospects.
• Collaborate with the team to build and execute tactical and strategic consultative sales plans aimed at acquiring new clients.
• Respond to RFPs/RFIs, ROI, and TCO requests in a timely and professional manner to support business success.
• Develop, present, and demonstrate the solutions during group meetings with the Sales team.
• Emphasize product features such as vision, strategy, architecture, and design flexibility.
• Establish and maintain close working relationships with business partners across Latin America.
• Assist partners with technical support related to the setup and configuration of the company’s solutions.
• Technical sales support for the assigned accounts and customers in the Latin America region.
• Share responsibility with sellers for revenue, profit, and product objectives.
• Support the achievement of revenue targets (quota) as defined by the business.
• Offer consultation to the Product Development team based on customer requirements and suggestions for improvements and innovations.
• Provide technical feedback and consultation to the development team to facilitate issue resolution.
• Participate in "Voice of the Customer" initiatives to improve customer satisfaction and product quality.

Required Skills and Competencies:

• Sales and technical knowledge:
• Experience working with Sales Teams, Customers, Partners, and third-party vendors.
• Ability to identify customer/prospect requirements and translate them into tailored solutions.
• Expertise in designing comprehensive solutions for customer initiatives involving both hardware and software.
• Knowledge of installation, systems integration, support services and maintenance.
• Experience installing and configuring demo environments using Windows and Linux. It is a plus if the candidate has knowledge in TCx Sky.
• Familiarity using drivers, SDKs, and technical tools for hardware demos.
• Proficiency in POS Hardware and Software, Self-Checkout systems, Promotions platforms, Loyalty programs, Payment solutions, Back office, Mobile shopping, eCommerce, and other retail technologies.
• Experience with large-scale, distributed, highly available, fault-tolerant, multi-tier hardware/software applications.
• Knowledge about infrastructure technologies including Containers, VMs, Databases, and Networking.
• Understanding of enterprise and cloud infrastructure with experience in platforms like Azure, AWS, and Google Cloud.
• Familiarity with microservices and container technologies (Docker, Kubernetes, OpenShift, etc.).

• Retail Industry Knowledge:
• Deep understanding of front-of-store operations including checkout flows, returns, promotions, inventory control, and overall customer experience.
• Ability to demo software solutions tailored to retail environments.

Communication and Soft Skills:

• Empathy & Business Understanding:
• Strong analytical abilities to evaluate customer needs, pain points, challenges, and opportunities, particularly those related to retail technology.
• High empathy for store associates, end users, and retail business needs.
• Customer-centric mindset with the ability to align solutions to business outcomes.

• Effective Communication:
• Strong verbal and written communication skills.
• Ability to convey technical concepts clearly to non-technical audiences and to confidently present to C-level executives.

• Adaptability, Collaboration and Learning:
• Capacity to thrive in fast-paced, changing environments.
• Willingness and ability to self-learn new hardware and software solutions.
• Comfortable working cross-functionally with internal teams and external stakeholders.
• Proven ability to build relationships and influence at multiple organizational levels.

Qualifications:

• Education:
• Bachelor’s degree in computer engineering, information systems, mechatronics engineering, or related field.
• Equivalent experience in retail technology is acceptable.
• Professional Experience:
• 8+ years in solution architecture, pre-sales, or systems integration within the retail industry.
• Languages:
• Fluent in Spanish and English (written and spoken).