The Role
The Senior Sales Operations Manager will lead strategic projects, optimize sales processes, and enhance team performance and revenue efficiency.
Summary Generated by Built In
WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
About the Global Revenue Operations
At Trustly, the Global Revenue Operations domain is on a mission to transform how we drive revenue and grow our merchant and user base. We do this by delivering top-tier sales operations, using insights, analytics, and the right tools to guide decisions and improve performance, and building strong cross-functional partnerships across the business. Our team combines innovative thinking with a focus on accountability and customer impact, all to support our commercial teams with the tools and insights they need to succeed.
About the role
We’re looking for an experienced and motivated Senior Sales Operations Manager to join our Global Revenue Operations domain, supporting the commercial organization across multiple verticals in Europe and the US. Reporting to the Global VP of Revenue Operations, you’ll help shape how we sell by running business cadences, improving workflows, refining processes, and rolling out new ways of working that empower our sales teams across markets. You’ll lead strategic projects end to end, from design through to successful implementation - and make sure teams are trained and set up to deliver results. You’ll also drive consistency across the organization by developing clear documentation, running training sessions, and following up to ensure processes stick.
We’re looking for a game-changer, with a strong background in sales or revenue operations, excellent project and stakeholder management skills, and a passion for helping teams operate at their best. Your work will be critical to increasing sales efficiency and driving growth across the business.
What you’ll do
- Run core sales cadences and routines: Own and facilitate global pipeline reviews, deal desk meetings, and pipeline clean-ups to keep revenue processes on track
- Drive strategic projects: Lead the operational delivery of key initiatives, from planning through rollout and training, ensuring smooth adoption by the sales teams
- Streamline processes and tools: Continually refine workflows, improve the sales tech stack, and optimize ways of working to help sales teams focus on selling, not admin
- Optimize the Lead-to-Cash process: Drive improvements across the end-to-end sales cycle - from opportunity creation and deal progression through contracting, and revenue recognition
- Support enablement: Develop and deliver onboarding, training, and resources that help sellers ramp quickly and perform at their best
- Improve forecasting: Analyze data to improve revenue predictability and help leadership make informed decisions
- Champion best practices: Promote a culture of continuous improvement, sharing insights and learning across teams
Who you are
- You have 4+ years of experience in sales operations, revenue operations, or sales (experience in payments or fintech is a plus)
- You know how to run projects end-to-end, balancing big-picture thinking with attention to detail
- You have a track record of improving sales processes and making workflows more efficient
- You’re a clear communicator and strong collaborator, comfortable working across teams in a fast-paced environment
- You bring a data mindset, using insights to shape decisions and drive improvements
- You’re adaptable, resourceful, and always looking for ways to make things better
- You take ownership and deliver on commitments, while keeping the customer at the center of everything you do
- Salesforce experience is a must, and it’s great you’ve also used/ managed tools like Gong, Sales Navigator, Cognism, QlikSense
- Hold a Bachelor’s degree in Business, Finance, Marketing, Economics, or a related field
Our Fantastic Benefits (varies by location)
🌴 20 to 30 days of holiday to support a healthy work-life balance
🥳 Monthly team outing allowance to enjoy social events with your colleagues
👶 Parental leave top-up additional support for new parents
🥐 Daily breakfast and on-site perks to make your workday smoother
💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
PLUS additional benefits designed to enhance your work-life experience!
Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
Top Skills
Cognism
Gong
Qliksense
Sales Navigator
Salesforce
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The Company
What We Do
At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike.
One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy.
Oh, how the times have changed.
Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts?
For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another.
At Trustly, we work hard to make online payments easy.
Why Work With Us
At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.
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