Director, Strategic Engagements - EMEA North

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Director, Strategic Engagements - EMEA North
Reporting to the GVP, EMEA North
The Director of Strategic Engagements plays a pivotal role in designing and executing the EMEA North Customer Engagement Program. As a key member of the GVP's office, you will lead the orchestration of high-impact executive engagements, ensuring every interaction with our top 50 enterprise customers is strategic, insightful, and flawlessly executed.
Key Responsibilities:

• Executive Engagement Leadership: Drive and manage all executive-level engagements across the top 50 enterprise accounts in EMEA North, including meetings with CEOs, CIOs, CDOs, and other C-suite stakeholders.
• Governance Cadence: Establish and maintain a structured cadence of executive governance for strategic customers, ensuring consistent and value-driven interactions.
• Meeting Preparation & Delivery: Own the end-to-end process for C-suite meetings-developing agendas, crafting business propositions, conducting customer business analysis, creating content, and driving execution of outcomes.
• Customer Intimacy & Strategic Partnership: Deepen relationships with key C-suite personas, positioning ServiceNow as a strategic partner and contributing to the region's growth strategy.
• Cross-Functional Orchestration: Act as a connector across functions, aligning internal stakeholders to deliver best-in-class customer experiences.
• Action Tracking & Follow-Up: Capture key takeaways, assign and track action items, and ensure timely follow-up and resolution.
• Executive Sponsorship & Deal Championing: Ensure strong executive sponsorship and advocacy for strategic accounts, supporting deal progression and governance.
• Meeting Optimization: Collaborate with sales teams to enhance C-suite meeting effectiveness-ensuring timely briefing materials, clear follow-ups, and accountability for commitments.
• Leadership Representation: Represent or deputize for the GVP in executive meetings as needed.
• Deal Coaching & QBR Participation: Contribute to big deal reviews and quarterly business reviews (QBRs), providing insights and coaching aligned with customer agendas.
• Presentation Development: Prepare executive briefs and presentation materials for the GVP and yourself, tailored to each customer engagement.
• Stakeholder Collaboration: Work closely with big deal leaders and country managers to align on strategic priorities and customer engagement plans.

Qualifications
Key Deliverables:

• Volume and quality of C-suite engagements.
• Impactful meeting outcomes and contribution to deal acceleration.
• Strengthened strategic relationships and customer satisfaction.

Qualifications:

• 15-20 years of experience in sales or customer-facing leadership roles, with a strong track record of driving strategic deals.
• Exceptional organizational and prioritization skills, with the ability to manage short- and mid-term objectives.
• Meticulous attention to detail and a passion for excellence.
• Strong leadership and influencing capabilities across diverse stakeholder groups.
• Proven ability to foster collaboration, resolve conflicts, and drive cross-functional alignment.
• Customer-centric mindset with a problem-solving orientation.
• Strategic thinker with sharp business judgment and the ability to see the big picture.
• Executive presence with outstanding verbal and written communication skills (native or professional-level English).
• Comfortable navigating ambiguity and change in a fast-paced environment.
• High energy, strong work ethic, and disciplined execution.
• Passionate about process improvement and operational efficiency.
• Travel up to 30% of the time

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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