Jobs at Trustly

The Workplace Experience Coordinator manages visitors, office supplies, meeting rooms, and supports daily operations and events, ensuring a positive workplace environment.

Lead strategy and execution for Trustly's risk platform powering payment guarantees. Define roadmap for decisioning, model integration, rules management, and real-time controls. Partner with Data Science and Engineering on thresholds, monitoring, and model feedback loops. Optimize approval/loss tradeoffs across segments, align cross-functional stakeholders, own backlog, and drive delivery with strong technical and analytical judgment.

As a Senior KYC Analyst, you'll conduct investigations and risk assessments, analyze transactions, perform sanctions reviews, and collaborate across teams to ensure compliance with AML regulations.

The Senior Privacy Counsel will provide expert legal guidance on privacy laws, lead compliance strategies, and manage privacy-related incidents within Trustly's global operations, particularly in the UK and EU.

Lead and evolve global compensation and equity programs, govern pay review cycles, partner with Finance on workforce modelling and cost forecasting, build reward analytics, and drive multi-jurisdiction reward governance to support retention and strategic growth.

Serve as Chief of Staff to Product & Technology leadership and lead the P&T PMO: establish program frameworks and tooling, drive cross-functional programs (notably H2 2026 hiring), manage planning cycles (headcount, OKRs, budgets), remove organizational blockers, and support CEO/CTO/CPO on strategic initiatives and board prep.

Lead and build Trustly's US Solutions Engineering organization covering pre-sales, implementation, and technical account management. Drive merchant onboarding, reduce integration time-to-live, support enterprise deals, own escalations, develop self-serve integration resources, and establish performance metrics across the function while partnering with Sales, Product, and Engineering.

Lead and own Trustly's design vision and quality for consumer and merchant products. Build and mentor a global product design team, manage the design system, embed design into product development, drive user research and usability testing, and represent design in executive strategy to improve conversion, trust, and business outcomes.

Lead Trustly's internal AI strategy and team to evaluate, adopt, and scale foundation models, agentic tooling, and LLM orchestration. Establish governance, partner across functions to prioritize AI features and automations, drive adoption and measurable ROI, and evangelize AI capabilities company-wide.

Design, build, and maintain Trustly's internal AI platform and agentic workflow tooling. Partner with product and engineering teams to embed LLM-powered capabilities, lead prototyping and model evaluations, establish evaluation standards for quality and safety, and create reusable libraries, patterns, and enablement resources to drive internal AI adoption.

Own strategy and roadmap for core payment infrastructure (transaction processing, routing, funding, reconciliation, ledgers). Design and launch payment products, evaluate third-party providers, partner with engineering, legal, compliance, and banking partners, ensure regulatory compliance and risk mitigation, monitor KPIs, lead discovery, and drive Agile delivery to optimize global payment solutions.

The Senior Financial Analyst will manage financial planning, drive Opex forecasting, and report on Group financial performance while partnering with various teams.

Partner with managers and employees to deliver HR operations and employee relations, maintain HRIS and records, design people frameworks and documentation, support performance cycles and development initiatives, ensure local employment law compliance, and drive culture and process automation during a global People-function transformation.