About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Position Summary
The Sr. Sales Operations Analyst will support end-to-end sales order management, ensuring accurate order processing, documentation, backlog management, and timely revenue booking. This role will work closely with Sales, Finance, Legal, Logistics, and Revenue teams to resolve operational issues, maintain data accuracy, and ensure smooth order fulfillment. The role will also contribute to process improvement, automation initiatives, system enhancements, and UAT activities to improve operational efficiency.
Key Responsibilities
- Validate and process customer orders, ensuring accurate pricing, product information, approvals, and supporting documentation.
- Manage the order backlog and coordinate fulfillment activities to support timely and accurate revenue booking.
- Review, verify, and maintain customer contracts, purchase orders, and other supporting documentation in accordance with business requirements.
- Partner with Sales, Finance, Legal, Logistics, and Revenue teams to identify and resolve order discrepancies and facilitate seamless order processing.
- Monitor order status and fulfillment timelines, proactively addressing issues to support on-time delivery and a positive customer experience.
- Analyze operational processes and data to identify inefficiencies, recommend improvements, and enhance productivity and accuracy.
- Support automation initiatives, system enhancements, and process improvement projects, including participation in User Acceptance Testing (UAT).
- Maintain accurate sales operations data and provide timely updates, reporting, and operational support to relevant stakeholders.
Required Qualifications
- Bachelor’s degree or higher with 2–5 years of relevant experience in Sales Operations, Order Management, or a related field.
- Hands-on experience working with CRM systems and managing sales/order-related data.
- Strong analytical and problem-solving skills with a high level of attention to detail and data accuracy.
- Demonstrated ability to independently manage, prioritize, and deliver multiple tasks while taking ownership of assigned responsibilities.
- Excellent written and verbal communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
Preferred Qualifications
- Experience in order management, sales operations, or quote-to-cash processes.
- Experience working with customer contracts, purchase orders, order backlog, and revenue-related processes.
- Exposure to process automation, system implementations, system upgrades, or UAT activities.
- Experience collaborating cross-functionally with Sales, Finance, Legal, Logistics, and Revenue teams.
- Strong proficiency in analyzing operational data and identifying opportunities for process improvement.
- Experience working in a fast-paced, customer-focused business environment.
- Flexibility to work in night shifts based on business requirements.
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Skills Required
- Bachelor's degree or higher
- 2-5 years of relevant experience in Sales Operations, Order Management, or a related field
- Hands-on experience with CRM systems and sales or order-related data
- Strong analytical and problem-solving skills
- High attention to detail and data accuracy
- Ability to independently manage, prioritize, and deliver multiple tasks
- Excellent written and verbal communication skills
- Experience in order management, sales operations, or quote-to-cash processes
- Experience with customer contracts, purchase orders, order backlog, and revenue-related processes
- Exposure to process automation, system implementations, system upgrades, or UAT activities
- Experience collaborating cross-functionally with Sales, Finance, Legal, Logistics, and Revenue teams
- Strong proficiency in analyzing operational data and identifying process improvement opportunities
- Experience in a fast-paced, customer-focused business environment
- Flexibility to work night shifts based on business requirements
Kaseya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.
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Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
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Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
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Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.
Kaseya Insights
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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