Consumer Safety Technology (CST) and our family of brands have helped millions of individuals to live and drive responsibly. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We are the largest provider of IIDs in the United States and the only company working to assist individuals in successfully navigating the often daunting DUI process.

We partner with leading advocacy groups across the country to ensure that the laws and rules adopted in each state make roads and communities safe while reducing recidivism amongst drivers.

CST and its subsidiaries are privately held and based in Des Moines, Iowa with employees in over 40 states and Puerto Rico. We are committed to being a positive influence in our communities.

The Sr. Sales Operations Manager will establish and execute the strategy of the Intoxalock Phone Sales organization through strong leadership, superior analysis and strategic planning, and development of team members to ensure the organization meets or exceeds performance objectives.

Duties & Responsibilites:

• Develop and execute the strategy for the Phone Sales team.
• Meet and/or exceed weekly, monthly, quarterly, and yearly Phone Sales targets, including: (1) Net Conversion; (2) Installs; (3) Bi-Weekly Take-Up Rate; (4) Device Protection Plan Take-Up Rates; (5) Breathe Easy Cross-Sell Rate; (6) Promotion Usage; and (7) Retention.
• Hire, develop, lead, coach, a team of Sales Supervisors and Phone Sales Associates, ensuring consistent improvement in performance and maximization of individual potential.
• Partner with other Sales leaders, Marketing team, and IT team to implement and execute new lead generation ideas and conversion tactics.
• Implement and execute positive change through data gathering, data analysis, and improvement plan construction and execution. Communicate results of analysis, impact, and improvement plans to VP, Inside Sales, and other key Sales and Company leaders.
• Partner with Intoxalock VP, Inside Sales, Sales Managers, and other Sales employees to optimize company-wide Sales performance, resolve issues, and drive exceptional culture consistent with Intoxalock's mission and values.
• Lead the coaching and behavioral processes necessary to exceed targets and deliver superior experiences for customers, service centers, and internal partners, ensuring all business drivers are aligned with company expectations for growth and profitability.
• All other duties as assigned.

Job Requirements:

• Bachelor's degree in Business, Marketing/Sales, or other related degree or equivalent combination of education and experience.
• 2+ years management experience working in a fast paced call center environment
• 2+ years' experience leading a Sales team, preferably phone sales
• 2+ years' experience leading sales leaders, preferred.
• Strong PC knowledge including MS Office, Outlook, Genesys, and CRM systems
• Ability to communicate both verbally and written with all levels of employees, including C-level management
• Ability to manage multiple projects while also overseeing the day-to-day operations and performance of the Sales department

Why work for us?

Check out this list of just a few of the many good reasons why...

• Salary range is $130,000-$150,000 through a base +commission; 10% annual bonus incentive + 401(k) + benefits
• Our Mission is to help people live and drive responsibly. Last year our product stopped 243,000 illicit startup attempts by people who were too intoxicated to drive.
• CST won the 2022 Top Workplace Award locally and nationally-and 2023 Best Place for Working Parents Award
• We are the nation's largest interlock provider
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in size over the past 2-3 years
• Full-time/40 hours guaranteed weekly
• Benefits include Paid Time Off, 401(k) & Health/Life/Vision/Dental insurance
• Ongoing Professional Training online via Litmos

Equal Opportunity Employer

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.