At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
This is a full-time role working Monday-Friday 7:30-1700, and every other Saturday from 08:00-12:00.
Location: 58 Craigentinny Avenue, North EDINBURGH, EH6 7LJ
What You’ll Be Doing
Supervise and support the customer service team, providing guidance and feedback to improve performance.
Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
Train and mentor new team members on company policies, procedures, and customer service best practices.
Develop and implement customer service strategies to enhance the overall customer experience.
Analyse customer feedback and service trends to identify areas for improvement.
Collaborate with other departments to streamline processes and improve communication.
Prepare reports on team performance and customer satisfaction metrics for management review.
Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
Stay updated on industry trends and best practices in customer service.
What We’re Looking For
Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit – Yo\u thrive in collaborative settings, believing that together we can achieve greatness.
Pride - You take pride in your work and are dedicated to producing top-notch results.
What’s in it for you?
Competitive Basic Salary
Performance Related Bonus
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Employee Discount
Refer a Friend scheme
Wellbeing Centre via WorkPerks
New Reward and Recognition programme
34 days holiday per year
Why Choose Us?
Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
Skills Required
- Full-time availability Monday-Friday 07:30-17:00 and every other Saturday 08:00-12:00
- Based at 58 Craigentinny Avenue, North Edinburgh (on-site)
- Enthusiasm: positivity and passion for the merchant world
- Decency: honesty and integrity
- Team spirit: ability to work collaboratively
- Pride: commitment to producing high-quality results
What We Do
STARK is one of the United Kingdom's largest retailers and distributors of building and construction materials. The company serves as a preferred local partner for professional builders, offering a wide array of building materials, specialized services, and expert advice to support construction projects across the region.
