We are looking Senior RMA QA Engineer in Hong Kong office. NVIDIA is leading the way into high growth area of Autonomous Driving, High Performance Computing, Artificial Intelligence, and computer Gaming. NVIDIA is pushing hard the technology in all areas including the advanced package technology. NVIDIA’s Quality Team is looking for a Senior RMA QA Engineer that has a customer/technical/RMA experience in the area of system datacenter, PCBA manufacturing/functional testing and customer complaint handling.
You will be reporting to QA-RMA Manager.
What you’ll be doing:
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Manage customer complaints related to RMA and responses timely and ensure effective communication of information between customer and internal engineering teams for issue solving.
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Support project implementation, such as additional process implementation, CRM enhancement with IT.
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Ensure effective communication between customer and internal teams and regular review project progress.
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Conduct RMA QA Analysis daily with collecting/reviewing customer data to achieve the RMA Approval TAT.
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Support data analysis and reporting to internal engineering teams and top management.
What we need to see:
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Bachelor’s degree in Electronics/Computer Engineering or equivalent education or equivalent experience.
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8+ years of customer quality experience in electronics products.
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Experience in quality operation in RMA.
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Strong ability on data analysis and familiar with QA analysis tools.
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Good verbal and written communication skills in English and Chinese.
Ways to stand out from the crowd:
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In depth experience in customer complaint handling and understanding what customer need in quality.
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Good experience in SAP/ Data Analysis.
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Strong background of technical/debug skills in test methodology.
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Good experience in programming and using Excel, JMP Analysis.
NVIDIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NVIDIA and has not been reviewed or approved by NVIDIA.
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Equity Value & Accessibility — Equity awards and a discounted ESPP are highlighted as core parts of total compensation, enabling employees to share in the company’s success. Stock-based compensation and the two-year lookback ESPP are consistently described as especially valuable.
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Healthcare Strength — Health coverage is portrayed as robust, with comprehensive medical, dental, and vision options alongside mental health support and on-site care resources. Employer HSA contributions and wellness perks reinforce the depth of the offering.
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Retirement Support — Retirement programs are depicted as strong, featuring a meaningful 401(k) match with Roth options and support for Mega Backdoor Roth contributions. These elements position long-term savings as a notable advantage of the total rewards package.
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NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, NVIDIA is increasingly known as “the AI computing company.”
