You will be working directly with executive and senior leadership with various initiatives surrounding the renewal process, customer lifecycle, Account Management team, SKUs, pricing and quotes, and more. This role would be considered a senior position where you have the autonomy to help drive strategy, lead projects, and cross collaborate with other stakeholders to ensure we build the best overall customer experience. The ideal candidate will be a self-starter with a proven track record in Account Management, Sales & Revenue Ops, a strong understanding of GTM and Account Management business models, and excellent communication skills.
Roles & Responsibilities :
CRM & Pipeline Hygiene: Maintain data accuracy, completeness, and standardization in Salesforce to ensure reliable forecasting and reporting. Conduct regular audits of pipeline data in collaboration with regional RevOps leads and Sales/Marketing teams.
Sales Forecasting: Own day-to-day operations and hygiene in sales forecasting and pipeline management. Ensure forecasting inputs are reliable and system usage remains consistent across Account Management / Renewal teams. Track proper utilization of the tool as a forecasting tool across the company
Project Contribution: Assist with leading projects as well as contributing to large complex requests that involve multiple cross departmental stakeholders. This role will act as point for the Account Management team and will need to ensure that management of requests, changes, projects, and reporting is executed upon in a manageable timeline and while meeting requirements and expectations.
Ad-hoc Analysis: Drive on-demand analysis, data pulls, CRM changes, and insights generation for Operations and GTM stakeholders. Partner with Deal Desk and support operational processes.
Operational Support: Responsible for ensuring Account Management team’s workflows for sending quotes and the underlying operations are effective, efficient, and delivered prior to month-end. Work alongside the DealDesk team to ensure accurate data is reflected within quarterly and yearly quotas, revenue expansion, upsells, and Book of Business metrics. Work cross collaboratively with stakeholders and department leaders to support business vision and initiatives of the Account Management team.
You Have :
8+ years in Account Management, Revenue Operations, Success Operations, or a related GTM operational role.
At least 3+ years of experience supporting Account Management and Renewals teams
Deep expertise in Salesforce administration, development, and GTM system governance, including process mapping and automation.
Proven ability to manage multiple concurrent projects in a fast-paced, ambiguous, and rapidly growing environment.
Excellent communication skills and timely communications
Experience with AI tooling such as ChatGPT, Gemini, Claude, Rovo, or AgentForce.
Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision
Demonstrated ability to collaborate cross-functionally and influence stakeholders without direct authority.
Bachelor's degree.
Willingness to work EMEA hours - 1pm to 10pm IST
#LI-PS1
Skills Required
- 8+ years of experience in Account Management, Revenue Operations, Success Operations, or a related go-to-market operational role
- At least 3+ years of experience supporting Account Management and Renewals teams
- Deep expertise in Salesforce administration, development, and go-to-market system governance, including process mapping and automation
- Experience managing multiple concurrent projects in a fast-paced, ambiguous, rapidly growing environment
- Excellent communication skills and timely communication
- Experience with AI tooling such as ChatGPT, Gemini, Claude, Rovo, or AgentForce
- Ability to take initiative, work flexibly, and prioritize with minimal direct supervision
- Demonstrated ability to collaborate cross-functionally and influence stakeholders without direct authority
- Bachelor's degree
- Willingness to work EMEA hours, 1pm to 10pm IST
- Located in and authorized to work in India
- Fluent written and spoken English
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
-
Healthcare Strength — Day-one medical, dental, and vision in the U.S., with HSA options and employer contributions, are complemented by no-cost EAP support and mental-health coverage. Expanded medical travel coverage is also highlighted when in-network care is not available nearby.
-
Retirement Support — A U.S. 401(k) with employer matching (50% up to 6% per Built In) anchors the retirement offering. Access to a personal financial consultant at no cost provides additional planning support.
-
Leave & Time Off Breadth — Flexible/unlimited PTO is emphasized alongside paid sick days, paid holidays, and wellness days. Parental and family medical leave are also highlighted.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
Gallery
JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
