What you'll do
- Maintain all business as usual reporting for CX & CXLT
- Use your data analysis skills to design, build, and automate new solutions for stakeholders
- Provide technical oversight and support for the R&I team
- Balance your time in directly supporting our global CX leadership team Providing analysis, advice, and recommendations to continually improve business wider performance improvement
- Proactively identifying and analyzing any potential issues, risks, and opportunities to provide a better customer experience and recommend appropriate solutions
What you'll bring with you
- Strong proficiency in data analysis using SQL, Tableau, or PowerBI
- Strong communication & presentation skills
- Diligence and commitment to following through and resolving problems
- Initiative and ability to self manage, along with flexibility
- Ability to build effective relationships
- A proven team player who pro actively assists other team members
- Experience in statistical analysis tools such as R or Python is desirable
- Experience with LLM’s / AI tooling
- Experience in Salesforce and Google Analytics is desirable
Top Skills
What the Team is Saying
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
We believe that by simplifying the complex we're not only making life better for small business, we’re helping to create a stronger, more vibrant economy. When you join this team, you’re impacting local communities, on a global scale. Being a Fast Co. Best Workplace for Innovators is a direct reflection of our creative, curious culture.
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Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
