What you’ll do
- Lead & Develop: Attract, recruit, and retain a diverse and capable team. Act as a dedicated coach and mentor, supporting your team members in their personal career paths.
- Be Hands-On: Drive your team to be successful in their roles while still getting your hands dirty with support when necessary.
- Manage Stakeholders: Own and manage key stakeholder relationships across the New Zealand business, building trust and credibility at all levels.
- Drive Excellence: Instill a customer-first mindset , take ownership for delivering on Service Level Objectives (SLOs) , and drive a continuous improvement mindset.
- Act as an Escalation Point: Serve as the primary escalation point for regional challenges, navigating conflict in a positive and proactive way.
- Ensure Smooth Operations: Anticipate needs and problem-solve across all business groups to ensure the smooth running of Xero's business operations
In order to be successful in this role, you will have
- A proven track record of building, coaching, and leading high-performing Support teams using modern leadership techniques
- Proven experience managing Support teams. IT teams a bonus, not a necessity.
- Previous customer-facing experience where you have acted as an escalation point
- Exceptional stakeholder management and relationship-building skills, with a proven ability to build trust and credibility
- A drive for results, with experience managing to SLOs and a passion for data-driven continuous improvement
- A natural curiosity and a love of learning ; you are a proactive problem-solver who can anticipate challenges and deliver solutions
- A technical understanding of modern workplace technologies, including Google Workspace, Okta, JSM Ticketing, Slack, Jamf Pro is beneficial..
Top Skills
What the Team is Saying
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
We believe that by simplifying the complex we're not only making life better for small business, we’re helping to create a stronger, more vibrant economy. When you join this team, you’re impacting local communities, on a global scale.
Gallery
Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
