What You’ll Do (aka Responsibilities)
- Maintain a regular and consistent cadence of outreach with our customer base to ensure on-going customer engagement and high customer retention.
- Uncover upsell business opportunities through open-ended questioning, product knowledge and consistent outreach, including Azul Business Reviews.
- Coordinate Azul resources to ensure the highest level of customer engagement including sales, SE, Customer Success, and Support.
- Constantly monitor customer engagement and health scores to understand customer satisfaction and renewal intent.
- Develop customer quotes, manage customer data and renewal opportunities within Salesforce.com
- Familiar with white glove to digital renewals process.
- Understand and support our pricing & discounting practices for renewals and implement those practices to increase customer retention and decrease our annual contract value churn.
- Provide weekly renewals and churn forecasts, including communicating with executive team regarding the status of renewals and suggestions on mitigation of risk or maximizing customer retention.
- Maintain up-to-date knowledge of Azul competitive positioning in the marketplace
What You’ll Bring (aka Experience, Skills Education)
- BA/BS or equivalent preferred
- 5+ years successful renewal sales or sales experience
- Experience selling to IT departments, IT management is preferred.
- Experience inSalesForce.comwith opportunity management, maintaining and building pipeline, setting follow up tasks, running reports, and forecasting the renewals business
- Strong written and verbal communication skills and be able to clearly and effectively articulate Azul’s value and business practices
- Organized, detail and process oriented
- Self-starter with the ability to work effectively in a team environment
- Manage multiple tasks and use good judgment in resolving difficult issues
- Ability to coordinate Azul cross department resources to execute a complex sales strategy and retain customers
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What We Do
Azul is the only company 100% focused on Java, delivering the most trusted Java platform to the modern cloud enterprise. We provide the world’s best commercial support for OpenJDK to our customers by prioritizing their success, maintaining our unwavering commitment to innovation and excellence, and advancing Java through community leadership. Millions of Java developers, hundreds of millions of devices, and the world’s most highly regarded businesses - including 27% of the Fortune 100 - trust Azul to power their applications with exceptional capabilities, performance, security, value, and success. https://www.azul.com Twitter: @azulsystems Trademarked - AZUL, Zulu, Azul Zulu, Azul Zulu Prime, Azul Platform Prime, Azul Platform Core, Azul Intelligence Cloud, Azul Analytics Suite, Azul Optimizer Suite are either registered trademarks or trademarks of Azul Systems, registered in the U.S. and elsewhere. All other trademarks belong to their respective owners.
