Senior Regional Operations Manager
The heart of our mission at Deliveroo is to connect consumers, restaurants, shops and riders transforming the way you shop and eat by bringing the neighbourhood to your door.
As a Senior Regional Operations Manager you'll be finding solutions to some of our biggest challenges to deliver a seamless customer experience in the Italian market, thus directly contributing to one of the key pillars of Deliveroo's strategy within the Operations function.
We are looking for a fully-autonomous critical thinker who is able to own a market level area, instrumental in identifying growth & quality objectives, build plans with strong modelling skills, and lead their delivery. This comes with a best in class analytical mindset, deep understanding of the competition and cross-functional influence.
Key responsibilities include:
Own complex logistic and financial strategic initiatives, collaborate with various business units, and contribute to continuous improvement in our delivery network.
Own part of our network efficiency: define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery. Create models & frameworks to industrialise our monitoring and support our operations.
Improve the customer and rider proposition: join a team dedicated to delivering better outcomes for riders, partners and our customers.
Act as the primary Operations point of contact for local Commercial teams, treating them as internal customers and providing rider-supply and operational expertise.
Qualities we're looking for:
Analytical and impact oriented mindset: "doer" attitude with appetite to solve real-world problems and seeking for short & mid term impact, through data analysis, modelling and innovative solution implementations (eg test and learn approach).
Good communicator with strong stakeholder management skills: become a subject matter expert and trusted advisor through exceptional communication and stakeholder management skills. Ability to write synthetic documents and influence a senior audience.
Insightful, proactive and engaged: capable of both getting "the big picture" (understanding interdependencies and implications of topics with other parts of the business) and deep diving in detailed dynamics at play behind a trend/an anecdote. Proactively collaborates with colleagues across functions and taps into stakeholders' business knowledge to understand trends, and spot opportunities for customer experience improvement. Able to keep track of competition's moves and identify impact and opportunities for our business.
AI-forward mindset: genuine curiosity and appetite for AI tools, comfortable experimenting with them to speed up analysis, modelling and day-to-day workflows. Proactively looks for ways to work smarter with AI, not just faster.
Requirements:
5+ years of experience working in a high-paced and project-based organisation, for example at a tech startup or in management consultancy.
Strong experience in quantitative and qualitative analytics (excel modelling, database crunching) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus.
Strategic Thinking: Strong ability to think strategically and execute plans effectively.
Track record in autonomously structuring, coordinating and executing projects.
Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently.
Excellent (oral / written) communication in both English and Italian. Track record in presenting to a senior audience and influencing decision making.
Strong stakeholder management skills and thrives in a collaborative environment.
Hands-on experience using AI tools (e.g. ChatGPT, Claude) to solve real work problems is a strong plus.
Preferred, but not required:
Experience with forecasting and modelling.
Leadership: Proven experience in managing and developing high-performing teams.
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global StructureDeliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
CompensationNational Collective Agreement (CBA): CCNL Commercio e Terziario
Classification Level: Livello 1
The salary range for this role is €56,800 – €71,000 gross per year.
The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position is not eligible for consideration for an equity/RSU grant.
To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner!
Diversity, Equity and InclusionAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity,
Skills Required
- 5+ years of experience in a high-paced, project-based organization, such as a technology startup or management consultancy
- Strong quantitative and qualitative analytics experience, including Excel modeling and database analysis
- Excellent proficiency with Google Suite and Microsoft Office
- Strong strategic thinking and ability to execute plans effectively
- Experience autonomously structuring, coordinating, and executing projects
- Ability to prioritize effectively and manage multiple projects concurrently
- Excellent oral and written communication in English and Italian
- Experience presenting to senior audiences and influencing decision-making
- Strong stakeholder management skills and ability to work collaboratively
- Hands-on experience using AI tools such as ChatGPT or Claude to solve work problems
- Knowledge of SQL
- Experience with forecasting and modeling
- Experience managing and developing high-performing teams
Deliveroo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Deliveroo and has not been reviewed or approved by Deliveroo.
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Healthcare Strength — Office-based employees receive funded healthcare and wellbeing support, while riders have free on-the-road insurance and 24/7 virtual GP access. These provisions indicate meaningful health protections across both groups, even if details differ by country and role.
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Parental & Family Support — Corporate roles offer enhanced maternity, paternity, adoption and shared parental leave with extended periods at full pay. This depth of family support is highlighted as a core part of the employee package.
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Leave & Time Off Breadth — Corporate employees are offered at least 25 days of annual leave plus bank holidays, with increases over tenure and a paid volunteering day. This structure supports predictable and generous time away from work for office-based staff.
Deliveroo Insights
What We Do
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with approximately 176,000 best-loved restaurants and grocery partners, as well as around 150,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with offices around the globe. Deliveroo operates across 10 markets, including Belgium, France, Hong Kong, Italy, Ireland, Qatar, Singapore, United Arab Emirates, Kuwait and the United Kingdom.
