At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Please note that this is a contract position based in our Boston office; this is an hourly role and will be paid through an external partner.
We are looking for a Talent Acquisition Professional to join our recruiting team as a Senior Recruiter in our Boston HQ. As part of the Talent Acquisition team, you will have the opportunity to build strong relationships with leaders across the organization, with a particular focus on supporting our Customer Support and Customer Success teams.
You will have a direct impact on Klaviyo’s continued growth, helping shape our culture and business through the talented, driven, and empathetic people you bring into the company. You’ll take ownership of the recruiting process and your results, using data and insights to make our hiring more effective and efficient while maintaining an outstanding candidate experience.
As a Senior Recruiter, you will act as a trusted talent partner to our Customer Support and Customer Success organizations, helping us attract and hire exceptional talent as these teams continue to scale.
How you'll make a difference:Own Your Process: From sourcing passive candidates to closing offers, you will own the full recruiting lifecycle and provide every candidate with an exceptional experience. You’ll ensure Klaviyo is engaging with and hiring exceptional people who can help take our Customer Support and Customer Success organizations to the next level.
Improve Our Process: We’re not perfect, but we do like to recognize and improve those imperfections. Every Klaviyo has a voice, and we want to hear yours! Fresh perspectives grounded in data and analytics are encouraged as we continuously improve how we hire. This includes leveraging AI tools to streamline recruiting workflows, improve productivity, and enhance decision-making across sourcing, interviewing, and candidate communication.
Build Relationships: Your empathy and people-centric approach will help you build lasting relationships with candidates and hiring managers. You’ll develop a deep understanding of the teams you support and act as a trusted advisor on talent strategy, market insights, and hiring decisions.
Be an Ambassador: Whether through Klaviyo’s social media channels, recruiting events, or good old-fashioned cold outreach, you are an ambassador for Klaviyo and, in many cases, the first impression a candidate will have of the company. Candidates are people, and you’ll take a balanced approach that makes each candidate feel like an individual while keeping Klaviyo’s business objectives in mind.
Level Up: Learning and growth is a core value at Klaviyo. We want every employee who joins to learn new skills, take on new challenges, and achieve things that significantly advance their career.
5+ years of experience in full-cycle recruiting, ideally supporting Customer Success, Customer Support, or other customer-facing organizations in a high-growth or scaling environment
Experienced partnering with senior leaders and hiring managers to understand business needs and translate them into effective talent strategies
Deeply people-centric, empathetic, and relationship-driven
Data-informed and results-oriented, with a strong sense of ownership and accountability
Energized by challenge and motivated by continuous personal and professional growth
Able to balance an exceptional candidate experience with ambitious hiring goals
An early adopter of AI who continuously explores new tools and workflows to improve your effectiveness as a recruiter
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Skills Required
- 5+ years of experience in full-cycle recruiting, ideally supporting Customer Success or Customer Support
- Experience partnering with senior leaders and hiring managers to translate business needs into talent strategies
- Proven ability to own the full recruiting lifecycle from sourcing passive candidates to closing offers
- Data-informed and results-oriented with strong ownership and accountability
- People-centric, empathetic, and relationship-driven approach to candidates and hiring teams
- Early adopter of AI recruiting tools and workflows and comfort leveraging AI to improve recruiting
- Ability to balance an exceptional candidate experience with ambitious hiring goals
- Contract position based in Boston office (on-site)
- Willingness to travel up to 10% for onboarding, meetings, or events
What the Team is Saying
Klaviyo Compensation & Benefits Highlights
How does Klaviyo ensure its pay and bonus plans are competitive?
Klaviyo supports competitive pay through a total rewards approach that combines salary, equity, bonus opportunities, benefits, learning support and a performance culture tied to measurable impact.
- Competitive total rewards: Klaviyo’s benefits overview highlights competitive salaries, 401(k) match, employee referral bonuses, equity, an employee stock purchase plan, flexible paid time off, commuter/transit support, fitness reimbursements, mental and emotional wellbeing programming and learning support. External reviews reinforce the value of the package, with employees citing competitive pay, bonuses, RSUs, ESPP, health insurance, parental leave, unlimited PTO and learning stipends as meaningful parts of the employee experience.
- Pay connected to impact and outcomes: Klaviyo’s handbook frames performance around ownership, clarity and measurable results. The value “Know the score” states that results matter more than effort alone, while “Drivers wanted” emphasizes proactive ownership and “Be meticulous in your craft” reinforces a high bar for work quality. That creates a compensation and recognition philosophy where strong outcomes, not just activity, are central to advancement and rewards.
- Equity and long-term value: Equity is a visible part of Klaviyo’s rewards story. Klaviyo offers equity packages to all full-time employees, vesting over four years, and provides an employee stock purchase plan. That ownership opportunity sits within a growing business: in Q1 2026, Klaviyo reported $358 million in revenue, up 28% year over year, and raised full-year 2026 revenue guidance to $1.514 billion to $1.522 billion. Those business results give employees a clear connection between company performance, long-term growth and the value of ownership-based compensation.
- Rewards supported by growth and development benefits: Klaviyo’s compensation package is paired with benefits that help employees grow their careers and build long-term value. K-Pro Learn, learning stipends, mentorship, Career Architecture and manager development programs support continued skill-building. A customer success manager noted that Klaviyo offers a learning stipend for job-related coaching or training, while employee survey insights show 78% of respondents feel they are gaining the skills and experience to grow their careers.
- External signals:
- Compensation Sentiment: External reviews frequently praise Klaviyo’s competitive salary, bonuses, equity, RSUs, ESPP, 401(k) match, learning stipend and generous benefits. (Glassdoor; Comparably)
- Rewards Ratings: Comparably rates Klaviyo’s compensation an A and perks and benefits an A. (Comparably)
- Employee Value Signals: Reviews highlight PTO, health insurance, parental leave, office amenities, learning support and work-life balance as part of the overall rewards package. (Glassdoor; Comparably)
Bottom line: Klaviyo keeps compensation competitive by combining salary, bonus opportunities, equity, ESPP, retirement support, benefits and learning resources with a culture that rewards ownership, measurable outcomes and long-term impact.
Klaviyo Insights
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Klaviyo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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