Lifecare is seeking a Senior Receptionist to join our dedicated team and positively contribute to the exceptional care of our patients. This is a part-time opportunity (approx. 22 to 28 hours per week) working to support our Allied Health team in Malvern.
You will be answering and addressing incoming telephone queries, scheduling patient appointments, processing payments, invoicing and balancing daily banking, you will maintain a clean and tidy waiting room, clinic rooms and kitchen, and replenishments, and complete other administrative tasks as required.
This position given its nature is required to deliver a professional and confidential service whilst also demonstrating a high quality of customer service orientation.
What's in it for you?
- Be Part of a High-Potential, Growth-Ready Practice: Join a dynamic, forward-thinking clinic with significant opportunities for expansion and innovation. We’re looking for an energetic individual ready to make a substantial impact and drive our growth.
- Connect with a Supportive Community: Engage with a vibrant and engaged local community.
- Discounted Health Insurance: Benefit from our discounted health insurance options.
- Career Growth: Explore opportunities across various APM Group Health brands to broaden your skill set and advance your career.
Key Responsibilities
- Oversee day-to-day clinic operations, ensuring a clean, well-equipped, and welcoming environment.
- Build and maintain strong relationships with GPs, specialists, insurers, and community stakeholders.
- Drive continuous improvement in systems, processes, and service delivery.
- Ensure all WH&S requirements are met and risks are managed effectively.
What You’ll Bring
- Experience working with allied health clinicians would be an advantage but not essential
- Experience with a medical/clinical software, preferably Zedmed/Nookal
- Ability to work in a fast-paced environment
- Someone who is passionate about the patient journey
About Lifecare
Lifecare are a part of the APM Group. With more than 50 clinics and over 430 practitioners we value holistic, patient centered care whilst supporting our practitioners with professional development opportunities and a very well-structured mentorship program.
The Lifecare physiotherapy network is one of Australia’s largest sports medicine networks with clinics across both the East and West coasts of Australia. Lifecare has created the most comprehensive commencement and continuing education program, which includes a supported induction program, complete with your own assigned mentor, supported professional development program that can be adapted depending on your experience, professional development allowance to give you the skills you need to help your clients.
Are you ready to make a difference in the lives of others, and your own?
Click APPLY now!
We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.
Skills Required
- Experience working with allied health clinicians
- Experience with medical or clinical software, preferably Zedmed or Nookal
- Ability to work in a fast-paced environment
- Passion for the patient journey
- Professional, confidential, and high-quality customer service orientation
- Ability to oversee clinic operations and maintain a clean, welcoming environment
- Ability to build relationships with GPs, specialists, insurers, and community stakeholders
- Ability to support continuous improvement and manage workplace health and safety requirements
What We Do
APM New Zealand is a health, employment, disability, and workplace-services provider supporting individuals, families, communities, and businesses across Aotearoa. Its services include allied health, physiotherapy, vocational rehabilitation, pain management, psychological intervention, employment support, community rehabilitation, and return-to-work programs. APM works with government agencies and insurers to help people recover from injury or illness, improve wellbeing, find employment, and participate in their communities.
