Senior Quality Improvement Consultant

Park Nicollet is looking to hire a Senior Quality Improvement Consultant to team!  Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. 

The Quality Improvement Consultant will actively partner with leaders to improve operations and quality through project management, initiative support, and process improvement. In collaboration with clinical and administrative leaders, will execute improvement projects related to organizational goals and strategies in assigned areas. Consultants will manage all aspects of complex projects, including improvement plans and defining appropriate tools, methodologies and metrics needed to improve efficiencies of healthcare operations, patient safety and clinical processes. Consultants will coach and mentor individuals and teams on improvement methods, system thinking, change management, group dynamics and planning methods

Work Schedule: 
Days

MINIMUM QUALIFICATIONS: 

• Education, Experience or Equivalent Combination:
  • Bachelor’s degree
  • 5-7 years of relevant work experience with 3-5 years of project management experience
  • Demonstrated experience with:
    • Process improvement
    • Lean, Six Sigma, PDCA
    • Project management
    • Change management
  • Proven experience in managing successful projects of small to large scale.
  • Experience with online meeting and sharing platforms, such as WebEx, MS Teams, and SharePoint to effectively lead projects remotely when needed.
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Must be willing to learn and incorporate new technology to enhance meeting accountability and engagement.
  • Team member will be expected to have intermediate to advanced proficiency with Microsoft office products, such as spreadsheets and word processing applications, as well as usual and customary office equipment.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • Master’s degree in business, engineering, technology, or a health care related field preferred.
  • Healthcare experience preferred.
  • Demonstrated experience for managing the complete project and/or PDCA cycle including defining and scoping new opportunities, creating deliverables and monitoring status with progress reports to key stakeholders.
  • Experience with EMR (Epic) is a plus.
• Licensure/ Registration/ Certification:
  • Certified in Institute for Healthcare Improvement (IHI) change methodology, Six Sigma, Lean or related quality Improvement methods, not required but seen as an asset.
  • Change Management Certification, not required, but seen as an asset.
  • PMP certification, not required but seen as an asset.
  • CPHQ (Certified Professional in Healthcare Quality) not required, but seen as an asset.
• Knowledge, Skills, and Abilities:
  • Constructive dissatisfaction with the status quo and drive for improvement using strategic thinking skills.
  • Excellent critical thinking, analytical skills and problem solving. Able to contribute these skills to the creation of solutions.
  • Data driven, demonstrated capability to obtain and analyze data to direct project focus, yet comfortable with ambiguity and able to balance a bias for action with an understanding of risk.
  • Excellent verbal and written communication skills
  • Ability to teach, coach and influence others, including ability to lead through influence.
  • Self-starter that demonstrates accountability and ownership of their work.
  • Drive and initiative to develop relationships and partnerships within and external to areas of focus. Team player willing to freely share knowledge, resources, and information.
  • Proficient in preparing, leading, and facilitating meetings and improvement sessions.
  • Exceptional organization and prioritization skills
  • Able to successfully deal with ambiguity, have perspective and courage, be approachable and motivate others.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more! 

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.