Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
RESPONSIBILITIES
- Senior Developer/Production Support Role
- Seasoned individual capable of handling broad scope projects that have short to medium-term focus and can work with guidance on more complex projects
- Responsible for driving designs to ensure they align with architectural roadmap and can be adhered to within project schedule and budget.
- Participate in Peer Reviews of designs and code
- Make sure the individual designs, integrate and create a working overall design; identifies gaps, problems and dependencies between individual designs/systems
- Develop, design, and implement personalized customer communications using Quadient Inspire for omni-channel campaigns—digital print, mail, email, mobile, and SMS
- Collaborate with cross-functional teams to gather requirements and create efficient communication workflows aligned with business-critical objectives.
- Ensure file compatibility and output optimization for digital printing, including generating high-resolution print files (PDF, AFP, etc.) and meeting postal requirements.
- Troubleshoot and resolve technical issues related to Quadient workflows, layout programming, data integration, and output quality for digital printing.
- Conduct quality control checks, ensuring layout accuracy, color consistency, and data integrity before production.
- Stay current on Quadient Inspire platform updates, industry trends, programming best practices, and prepress technologies.
Basic Job Qualifications
- At least 5+ years of development experience in CCM
- At least 5 years of experience working with Quadient Inspire in development, layout programming, and prepress role, specifically in print, mail, or digital marketing and business-critical communications (e.g., statements and billing notices) and experience with Inspire Scaler and interactive components.
- Real time experience in Migration projects and Strong proficiency in integration.
- Experience with data processing and prepress operations, including file preparation, postal processing, color management, and quality control for digital printing.
- Some programming experience in C#, .NET, SQL, JavaScript, and familiarity with integrating APIs.
- Proficiency in layout programming for digital printing and optimizing files for efficient production workflows.
- Strong understanding of customer communication management (CCM) principles and omni-channel marketing strategies.
- Ability to work with data to create highly personalized customer communications.
- Ability to work in a fast-paced, deadline-driven environment with changing priorities while maintaining high-quality output.
- Have a strong overall knowledge of various print formats (AFP, PDF, PS, PCL, XRX, etc…)
- Experience with complex document types such as contracts and financial statements
Preferred Job Qualifications
- Experience or working knowledge of Document Sciences xPression Suite of Products
- Exposure/knowledge of legacy document assembly tools a plus (xPression, CompuSet, Documerge, Transformer, DesignPro, Elixir, IPS)
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Top Skills
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations.
Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion.
With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community.
Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational.
Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual
India Global Capability Center is a result of this effort. We are here to empower careers and help
people secure their futures through innovation and technology.
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