Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Test Automation Engineer/ Senior QA Engineer will be an active member of the Software Quality Engineering organization, responsible for providing automation and testing support for Five9 software releases. This role involves designing, developing, and maintaining automated test solutions while collaborating closely with cross-functional teams.
Key ResponsibilitiesPerform automated testing of Five9 products using Python-based automation frameworks
Conduct manual verification of Five9 products when required
Develop new test scripts for end-to-end product testing using automation frameworks
Analyze test results using test framework logs, product logs, and monitoring tools
Support, maintain, and extend existing automation frameworks
Design and develop new automation tools
Identify weak points in existing automated processes and improve efficiency and reliability
Collaborate with Development, DevOps, and TechOps teams to align automation goals with company strategy
Participate in Agile software development activities, including standups, sprint planning, and increment planning
Contribute to continuous improvement of automation frameworks and tools through iterative testing and enhancements
Hands-on experience with Python 3.x and/or Java
Strong understanding of programming concepts and algorithms (OOP, multithreading)
Experience working with Linux-based operating systems
Proficient knowledge of VoIP, SIP, WebRTC architecture, and microservice-based web technologies
Hands-on experience with Asterisk or FreeSwitch PBX
Understanding of REST APIs
Experience troubleshooting network issues, including knowledge of OSI model, real-time protocols, and network analysis tools
3+ years of experience in test automation or similar roles
Solid understanding of software development life cycle (SDLC) and testing methodologies
Strong analytical, troubleshooting, and problem-solving skills
Experience working with MySQL
Familiarity with version control and bug-tracking tools such as Git and JIRA
Strong collaboration and communication skills
Experience with REST API automation and SDK-based interfaces (Java, Python, C++, etc.)
Exposure to AWS/GCP automation frameworks and CI/CD pipelines
Experience in test automation for cloud-based solutions (public or private)
Hands-on experience with Docker and container-based architectures
Strong knowledge of Web UI automation using tools such as Selenium
Proactive mindset with the ability to identify and implement new automation opportunities
Excellent interpersonal and communication skills
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
