The Senior Project Manager is a key leadership position responsible for the successful delivery of projects and programs within Chubb Business Services Malaysia
Key Responsibilities
Project Delivery & Execution
- Serve as the primary contact for assigned projects, overseeing end-to-end delivery.
- Proactively guide and de-risk project execution to ensure timely and efficient outcomes for the APAC region.
- Engage with business and IT stakeholders to deliver prioritized project results.
- Provide expert guidance on all aspects of project delivery.
- Ensure projects/programs are delivered according to plan, scope, and budget.
- Maintain high standards for documentation, system capability, and performance.
- Consult with internal and external teams to achieve successful project outcomes.
Leadership & Team Management
- Lead, motivate, and support project teams, ensuring alignment with business goals.
- Shield teams from unnecessary distractions and remove obstacles to progress (e.g., stakeholder negotiations, leadership alignment, procurement issues).
- Spot and address potential risks or blockers before they impact delivery.
- Communicate a clear sense of direction and purpose to teams and stakeholders.
- Foster a culture of honesty, proactivity, and collaboration within IT and Operations delivery.
- Encourage creativity, provide constructive feedback, and maintain high morale, especially during challenging circumstances.
- Manage team dynamics and promote a positive, productive work environment.
Stakeholder Engagement & Communication
- Build trust and maintain visibility with staff and stakeholders at all levels.
- Establish and maintain effective communication plans and regular team meetings.
- Demonstrate excellence in stakeholder engagement and support for other teams
Continuous Improvement
- Actively participate in agile and waterfall delivery communities, sharing best practices.
- Set and pursue ambitious quality targets.
- Champion process improvement initiatives and ensure best practices in governance, methodology, and technology application.
Mandatory Experience
- Proven experience leading business/operations projects in a regional or international organization.
- 10–15 years’ experience in project management, business transformation, or related fields.
- Experience managing remote and cross-functional teams.
- Demonstrated ability to deliver complex projects with significant business impact.
- Strong knowledge of project management methodologies and best practices.
- Track record of driving process improvements and achieving business outcomes
Desired Experience
- Insurance domain knowledge and experience.
- Prince2/AMP Project Management or equivalent qualifications.
Qualifications & Training
- Bachelor’s degree or higher.
- Project Management certification (e.g., PMP, Prince2).
- Additional management qualifications preferred.
Top Skills
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
