RESPONSIBILITES
- Ensure clear communication among all groups involved in successful delivery of projects. This includes day-to-day communication with clients; coordination with other client services groups, vendors and partners; and communicating project milestones to internal and external stakeholders.
- Set up and implement strategy for successful completion of new and on-going projects to be delivered on time, on budget and on scope. This includes project delivery timelines; effective sample plans; identifying project risks and developing risk mitigation plans; and managing changes in project scope and providing alternate solutions.
- Manage all post-delivery project needs including confirming project close with key stakeholders; preparing invoices; debriefs and creating rebound opportunities; and assuring client satisfaction.
- Expand and leverage client relationships through understanding of client objectives; consultation during Sale’s Process; participation in Sale’s calls and meetings; understanding pipeline of existing opportunities and effective investigating and up-selling.
- Participate in Client Services special projects such as the Client Services task force and training of new hires.
- Assist Director and CS Lead in balancing workload across CS team members.
- Other duties may be assigned at the discretion of management in the context of the role.
SKILLS AND ATTRIBUTES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specialized Skills:
- Expert Proficiency in Microsoft Office Word, Excel, and PowerPoint.
- Understanding of full service and sample only projects.
- Understanding of internal operation systems and other company applications.
Communication Skills:
- Excellent knowledge of English (as a company language)
- Demonstrates highest level of ability in all aspects of communications (written, oral, listening and expressing ideas).
Analytical Skills:
- Excellent problem solving ability.
- Ability to analyze qualitative data.
- Exceptional analytical, quantitative and deduction skills.
Team/ Independent Worker:
- Ability to work both effectively independently and harmoniously with a team.
- Ability to build relationships and work well across functions.
- Experience in a collaborative team environment, sharing workload and responsibilities.
Time & Project Management:
- Ability to lead, participate and manage large-scale projects.
- Must be able to manage multiple assignments simultaneously with shifting priorities, deadlines and focus and have strong organizational skills.
- Ability to prioritize and oversee multiple projects in a fast-paced environment.
- Effective time management skills and ability to meet deadlines.
Business Acumen Skills:
- Understanding of business processes.
- Demonstrates a strong customer orientation.
- Demonstrate cross-functional knowledge and ability to thrive in a highly complex environment.
EDUCATION AND EXPERIENCE
- 4+ years of experience in Market Research, with a strong track record of managing end‑to‑end (E2E) and sample only market research studies. This experience is mandatory.
What Dynata Can Offer You
In addition to a competitive salary, we offer a comprehensive range of benefits tailored to each country. Our benefits are designed to support your well-being and help you achieve a healthy work-life balance.
📚 Professional Development – Grow with access to our L&D platform
🌟 Hybrid Work – Flexibility to balance life and work
🏥 Additional Luxury Health Insurance – Because your health matters
💰 Monthly Meal Vouchers & Gift Vouchers for holidays and special occasions
💪 Free Multisport Card – Stay active your way
🍵 Fruits & Drinks in the Office – Stay refreshed throughout the day
🖥️ Home Office Equipment – Set up for success from your home
🎉 Performance Bonuses – Your hard work = your rewards
🧘 Office Massages – Relax and recharge
🏆 Recognition Program – Your achievements won’t go unnoticed
🙌🏻 Volunteering Program – Give back and get involved
🤩 Refer-a-Friend Bonus – Bring in great people, get rewarded
About Us
Dynata is the world’s largest first-party data and insights platform. With a reach that encompasses 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com.
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
For administrative purposes your personal data will be kept on record and will be disclosed and transferred both within and outside the European Economic Area, including the United States of America. We shall take all reasonable steps to prevent any unauthorized access to your personal data.
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Skills Required
- 4+ years of experience in Market Research
- Expert Proficiency in Microsoft Office Word, Excel, and PowerPoint
- Understanding of full service and sample only projects
- Excellent problem solving ability and analytical skills
What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth. We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
