Karat is transforming organizations around the world. We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead. At the core of Karat’s system are live, expert-led interviews, analytics designed to give leaders maximum visibility, and the most robust interview performance dataset in the world.
Our Professional Services team sits at the center of Karat's largest and most strategic client relationships, turning signed contracts into successful, expanding partnerships through onboarding, delivery, and the ongoing work of proving Karat's value at scale.
What you will doAs Senior Project Manager at Karat, you keep engagement work moving for one or more of the company's most strategic accounts. You partner day to day with an assigned Delivery Partner, as well as work alongside Solutions Engineers and Client Partners who round out the assigned account pod. This is a senior individual contributor role: you make judgment calls and resolve issues directly with client counterparts rather than simply routing them. As one of Karat's first dedicated Project Managers in this model, you'll also help shape what this role becomes as the team grows.
- Own and manage the project plan for your assigned account(s), including milestones, task tracking, and scheduling across internal and external stakeholders, and report clearly on delivery progress and account health for internal stakeholders.
- Serve as a day-to-day point of contact for client project managers and coordinators, building strong working relationships.
- Coordinate logistics for in-person meetings, stakeholder syncs, executive business reviews, and account events, across US and India time zones.
- Own project-related documentation, including statements of work, change orders, functional and technical design documents, and contract approval workflows.
- Support the Delivery Partner on operational execution: surface risks and blockers early, and recommend solutions.
- Triage day-to-day project tickets and issues, resolving what you can and looping in the Delivery Partner or Solutions Engineer as needed.
- Help build this practice as one of Karat's first dedicated Project Managers: create onboarding materials, documentation templates, and standard operating practices, and share lessons across accounts as the team grows.
- 5+ years managing complex program or project plans for enterprise clients, ideally including regulated industries like financial services
- Experience owning documentation-heavy, multi-stakeholder engagements, including statements of work, change orders, and technical design documents, not just task tracking
- Strong written and verbal English communication skills; comfort coordinating across US and India time zones
- A high-ownership, self-directed working style: you resolve issues rather than simply route them
- Familiarity with project management tooling such as Rocketlane, Smartsheet, or Asana
- Prior experience at a consulting or professional services firm, or in an enterprise SaaS delivery organization, preferred
- Based in India, with approximately 50 percent overlap with US business hours
By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here.
Statement of InclusivityIn keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.
We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.
If you have a disability or special need that requires accommodation, please let us know at [email protected].
Skills Required
- 5+ years managing complex program or project plans for enterprise clients
- Experience with documentation-heavy, multi-stakeholder engagements, including statements of work, change orders, and technical design documents
- Strong written and verbal English communication skills
- Comfort coordinating across US and India time zones
- High-ownership, self-directed working style with the ability to resolve issues directly
- Familiarity with project management tools such as Rocketlane, Smartsheet, or Asana
- Prior experience at a consulting or professional services firm, or in an enterprise SaaS delivery organization
- Based in Bengaluru, India
- Approximately 50 percent overlap with US business hours
- Submissions must be 100% in English
What We Do
The status quo for technical interviewing doesn’t meet the needs of candidates or hiring companies. Haphazard interview experiences, subjective evaluations, and lack of capacity and expertise mean too many companies miss their hiring goals and miss out on great software engineers. At Karat, it's our mission to create better outcomes for companies and candidates by making every interview predictive, fair, and enjoyable. Karat conducts first-round technical interviews on behalf of companies including Indeed, Atlassian, Intuit, Peloton, The New York Times and Wayfair. We do this through a community of Interview Engineers who are equipped with Karat's interviewing platform, battle-tested questions, and data-informed best practices. The result is highly predictive and fair interviews at scale that candidates truly enjoy. Karat has amassed the largest and most robust dataset of structured interview intelligence to produce never-before-seen hiring analytics. As the world continues to transition to virtual work, and the fairness of hiring practices in the tech industry come under greater scrutiny, Karat is uniquely positioned to be a valuable, strategic partner as companies transition to 100% remote hiring.
Why Work With Us
Karat is dedicated to unlocking life changing opportunities to create fairness and equity through technology. Our human centered approach to redefining the technical interview has created an incredible mission driven culture.
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