What you'll be doing:
Handle IT support requests from internal end users.
Follow up on outstanding requests and ensure timely resolution.
Create accounts and configure hardware as part of the on-boarding process.
Assist with employee training and onboarding.
Manage and monitor internal IT assets to ensure accurate inventory records.
Support computers, printers, scanners, computer peripherals.
Become a pro using our own platform to support our own employees.
Take ownership of assigned IT related projects. These projects can include a wide range of tasks, including but not limited to, documentation, configuration of systems and applications, and integrations.
Work with vendors to procure equipment
What we're looking for:
4-6 years of IT experience, or equivalent education.
A strong desire to learn new technologies.
Process driven and highly organized.
The ability to give and receive constructive feedback.
The ability to thrive in a fast-moving, team-oriented, collaborative environment.
You can demonstrate critical thinking to resolve day-to-day end user issues.
You are a people person with strong customer service and troubleshooting skills.
Vendor management.
Proficient in Mac OS X and Windows. We’ll throw a few Linux systems in there to keep you on your toes.
Ability to translate technical information to non-technical users.
Experience with SSO.
Scripting in PowerShell (Python would be a plus).
ITIL awareness a plus.
Skills Required
- 4-6 years of IT experience or equivalent education
- Ability to learn new technologies
- Process-driven and highly organized
- Ability to give and receive constructive feedback
- Ability to work in a fast-moving, collaborative, team-oriented environment
- Critical thinking for resolving day-to-day end-user issues
- Strong customer service and troubleshooting skills
- Vendor management experience
- Proficiency with Mac OS X and Windows
- Ability to support Linux systems
- Ability to translate technical information for non-technical users
- Experience with SSO
- PowerShell scripting
- Python scripting experience
- ITIL awareness
- Fluent written and spoken English
- Located in and authorized to work in India
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Day-one medical, dental, and vision in the U.S., with HSA options and employer contributions, are complemented by no-cost EAP support and mental-health coverage. Expanded medical travel coverage is also highlighted when in-network care is not available nearby.
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Retirement Support — A U.S. 401(k) with employer matching (50% up to 6% per Built In) anchors the retirement offering. Access to a personal financial consultant at no cost provides additional planning support.
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Leave & Time Off Breadth — Flexible/unlimited PTO is emphasized alongside paid sick days, paid holidays, and wellness days. Parental and family medical leave are also highlighted.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
