Senior Program Manager

About GTT:

GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit gtt.net.

Role Summary:

Provide high-level program support to Americas Executive Sales Leadership team. Successful candidate possesses proven time-management skills and ability to build, manage and track the execution of sales programs. The role must interact and collaborate seamlessly and with a professional demeanour across all levels of the organization.

Job Scope/Supervision:

The role does not have direct reports but will be a resource to Americas Executive Sales Leadership team. Additionally, the role will lead and collaborate on projects with other teams including but not limited to SalesOps, RevOps, Marketing and Product.

Duties and Responsibilities:

• Support development of sales programs with the sales executive leadership team
• Collaborate in the delivery of sales programs within the ecosystem
• Ownership of communicating, tracking and managing sales program effectiveness in conjunction with the ecosystem
• Example of ownership of programs:
  • Build communication methodology for key sales initiatives. If ongoing, provide ownership of speakers and content.
  • Coordinate and track completion of training and report gaps and next steps
  • Coordinate and track reinforcement activity within the sales organization
  • Identify and Inform sales leadership of gaps and weakness, coordinate eco collaboration on next steps
• Schedules and attends key program meetings on behalf of executives, preparing slides, taking notes and distributing minutes and updated project plans as required
• Develop and customize sales PowerPoint decks to help enable sales to articulate the value proposition of GTT to customers

Required Experience/Qualifications:

• Excellent verbal and written communication skills
• Excellent organizational skills and attention-to-detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function effectively in a high-paced environment
• Excellent Project/Program management skills
• Proven ability to be pro-active and perform job duties independently
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook)

Desirable Experience/Qualifications:

• High school diploma required. Bachelor's degree is preferred

5+ years of relevant experience in leading senior level programs

Hours/Travel/Shift:

• Standard hours M-F (Eastern or Central time zone) with ability to work outside standard hours when necessary
• Travel is less than 10%

Core Competencies

• Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Organizational Governance: Knowledge of the processes, customs, policies, and rules affecting the way the organization is administered and controlled; ability to ensure compliance with governance guidelines and policies.
• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives
• Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders, analyze their needs and expectations, and implement various tasks to engage with them.
• Conflict Management: Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
• Meeting Management: Knowledge of both productive and unproductive meeting management practices; ability to effectively prepare, conduct, participate in, and facilitate meetings and group discussions.
• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented.
• Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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