Locations: Boston, MA or Bellevue, WA
Our Opportunity:
Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. Within Chewy Health, we are redefining how veterinarians and pet parents care for their pets through our PracticeHub platform; a critical pillar in delivering scalable, seamless healthcare services to clinics and customers.
We are seeking a Sr. Program Manager, PracticeHub Operations to serve as the business Product Owner for Salesforce and related Sales Operations workflows.
This role will own the business roadmap for Salesforce, partnering closely with PracticeHub Sales and Program Operations teams to gather requirements, prioritize enhancements, and deliver scalable solutions with Salesforce Development, Analytics, and Product partners. The ideal candidate will establish operating mechanisms for roadmap intake, prioritization, user feedback, release planning, and adoption while ensuring Salesforce continues to evolve to support business growth, operational efficiency, and an exceptional user experience.
What You'll Do:
- Own the Salesforce roadmap ensuring it supports Sales, Clinic engagement and Operations teams throughout the full clinic lifecycle.
- Serve as the primary business owner and SME for Salesforce enhancements, workflows, reporting, adoption, and issue resolution.
- Partner with Engineering, Product, Operations, Sales, Business Systems, and other teams to resolve platform defects, workflow blockers, and operational pain points.
- Manage the PracticeHub platform issue management program including prioritization, escalation, resolution tracking, and stakeholder communication.
- Own the relationship with Chewy's Salesforce representative, including roadmap discussions, platform opportunities, and issue escalation.
- Partner closely with PracticeHub Sales leadership and frontline users to understand pain points, gather requirements, and prioritize solutions.
- Translate business needs and platform issues into clear requirements, user stories, acceptance criteria, launch plans, and success metrics.
- Own CRM data governance mechanisms and establish KPIs to measure Salesforce adoption, data quality, workflow efficiency, defect reduction, issue resolution, and business impact.
- Support UAT, release readiness, change management, training, documentation, and post-launch adoption.
- Communicate roadmap priorities, platform issue status, risks, tradeoffs, and recommendations to senior stakeholders.
What You'll Need:
- Bachelor's degree or equivalent years of experience.
- 6+ years of experience in program management, product management, business operations or related fields.
- Hands-on experience with Salesforce or similar CRM platforms.
- Experience in Sales Operations, Revenue Operations, CRM Operations, platform operations, healthcare, veterinary, marketplace, or platform-based operations.
- Experience acting as a product owner or business owner for tools, systems, workflows, operational platforms, or issue management programs.
- Strong ability to partner with Sales, Operations, Product, and Engineering teams to translate user needs and platform issues into scalable processes and system requirements.
- Proven ability to manage complex cross-functional initiatives from discovery through delivery, issue resolution, and adoption.
- Strong analytical skills with experience using data to prioritize work, measure outcomes, and drive continuous improvement.
- Excellent written and verbal communication skills, including experience communicating with senior stakeholders.
- Ability to operate independently in ambiguity, create structure, and drive alignment across multiple teams.
- Strong ownership, attention to detail, and ability to manage competing priorities in a fast-paced environment.
Preferred Qualifications:
- Experience partnering with Product and Engineering teams to deliver tooling improvements or resolve platform defects.
- Experience with UAT, release management, requirements documentation, dashboards, issue intake mechanisms, or operational reporting.
- Proficiency with SQL, Tableau, Looker, Lucidchart, Jira, Confluence, Smartsheet, or similar tools.
- MBA, Master's degree or equivalent experience.
The base salary range for this role is $129,500 - $207,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree or equivalent experience
- 6+ years program management, product management, business operations or related experience
- Hands-on experience with Salesforce or similar CRM platforms
- Experience in Sales Operations, Revenue Operations, or CRM/Platform operations
- Experience acting as a product owner or business owner for tools, systems, workflows, or issue management programs
- Proven ability to manage complex cross-functional initiatives from discovery through delivery and adoption
- Strong analytical skills; use data to prioritize work and measure outcomes
- Excellent written and verbal communication, including communicating with senior stakeholders
- Ability to operate independently in ambiguity, create structure, and drive cross-team alignment
- Strong ownership, attention to detail, and ability to manage competing priorities in a fast-paced environment
- Experience partnering with Product and Engineering to deliver tooling improvements or resolve platform defects
- Experience with UAT, release management, requirements documentation, dashboards, issue intake mechanisms, or operational reporting
- Proficiency with SQL, Tableau, Looker, Lucidchart, Jira, Confluence, or Smartsheet
- MBA, Master's degree or equivalent experience
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
