Chewy is seeking an Associate Director, Program Management Office (PMO) to build and lead the strategic program management capability supporting Fulfillment Center Optimization and enterprise transformation. Reporting to the Director of FC Optimization, this leader will define the long-term PMO vision, establish portfolio governance, and lead a high-performing organization responsible for delivering the company's most critical capital, automation, launch, network optimization, and operational transformation initiatives.
This role extends beyond program delivery. The Associate Director is accountable for creating the operating system that enables execution across the fulfillment network-building governance, developing organizational capability, influencing executive decisions, and creating scalable mechanisms that support rapid business growth. The role partners directly with Sr. Directors, Directors, and cross-functional executives to align strategy, resources, and execution.
Key Responsibilities
- Develop and own the multi-year PMO strategy and roadmap aligned to Fulfillment Network and enterprise objectives.
- Own governance of the enterprise project portfolio including FC launches, capital projects, automation, engineering programs, network optimization, and central initiatives.
- Lead portfolio prioritization, ensuring resources are allocated to the highest-value initiatives.
- Chair executive governance forums, portfolio reviews, stage-gate approvals, and quarterly business reviews with senior leadership.
- Establish enterprise PMO standards, methodologies, KPIs, reporting, RAID management, and operating rhythms across the organization.
- Create executive dashboards providing insight into portfolio health, financial performance, resource capacity, dependencies, delivery risk, and ROI realization.
- Serve as strategic advisor to executive leadership by translating portfolio insights into investment recommendations and business decisions.
- Lead organizational change management for large-scale transformations and ensure operational readiness across functions.
- Build strategic partnerships across Operations, Engineering, Technology, Finance, HR, Safety, Supply Chain, Transportation, Procurement, Product, WMS, and external partners.
- Lead and develop a team of Senior Program Managers, Program Managers, Project Managers, and PMO professionals.
- Own organization design, workforce planning, succession planning, and talent development.
- Establish performance expectations and a culture centered on accountability, collaboration, continuous improvement, and customer obsession.
- Mentor leaders and build organizational capability in strategic program management.
- Partner with Finance to develop Annual Operating Plans (AOP), capital planning, business cases, investment prioritization, and benefits realization.
- Provide executive oversight of multi-million-dollar capital portfolios and ensure delivery against budget, schedule, and expected business outcomes.
- Define portfolio-level success metrics including ROI, NPV, payback, schedule adherence, operational readiness, productivity improvements, and risk exposure.
- Drive executive vendor governance and strategic supplier performance for key programs.
- Fulfillment Center launches and expansions
- Warehouse automation and robotics deployments
- Capital engineering programs
- Network optimization and capacity expansion
- Supply chain transformation initiatives
- Digital transformation and AI-enabled operating mechanisms
- Enterprise PMO capability development
- Bachelor's degree in Engineering, Business, Supply Chain, Construction Management, Operations, Industrial Engineering, or related field.
- 7+ years leading managers, program managers, or PMO teams.
- Demonstrated success leading enterprise portfolios with significant capital investment.
- Experience influencing executive leadership and driving decisions without direct authority.
- Exceptional executive communication, strategic thinking, and organizational leadership skills.
- MBA or equivalent advanced degree.
- PMP, PgMP, Lean Six Sigma Black Belt, or equivalent certifications.
- Experience in fulfillment, logistics, manufacturing, warehouse automation, or large-scale operations.
- Experience with Asana, Jira, Smartsheet, Microsoft Project, Power BI, Tableau, and portfolio management systems.
- Enterprise portfolio delivered on time, on budget, and aligned to strategic priorities.
- PMO maturity and governance adoption improve across the organization.
- Executive stakeholder confidence and decision velocity increase.
- Launches achieve operational readiness and stabilization targets.
- High-performing PMO organization with strong succession pipeline.
Travel up to 25-30% to support executive reviews, fulfillment center launches, strategic planning sessions, and enterprise initiatives.
The base salary range for this role is $124,500 - $232,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in Engineering, Construction Management, Supply Chain, Business, Industrial Engineering, or related field
- 8+ years of experience managing complex cross-functional programs
- 5+ years leading construction, fulfillment center launch, automation, manufacturing, or capital projects
- Verified experience coordinating concurrent projects worth more than $10M in capital
- Strong understanding of project scheduling methodologies including critical path analysis
- Experience implementing project governance frameworks and PMO guidelines
- Experience with project management platforms such as Asana, Smartsheet, Microsoft Project, Jira, Confluence
- Strong understanding of warehouse operations, material handling systems, WMS implementations, and automation technologies
- Outstanding organizational, communication, and executive presentation skills
- Proven ability to influence cross-functional teams without direct authority
- Experience managing vendors, contractors, and cross-functional collaborators
- PMP certification
- Lean Six Sigma certification
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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