Chewy seeks a Senior Program Manager - Launch & Capital Projects to direct the planning, management, supervision, and effective delivery of strategic fulfillment center launches, capital projects, automation deployments, and network optimization initiatives! This role will be the main program leader responsible for making sure several concurrent projects meet deadlines, stay within scope, and support business priorities.
Unlike a traditional project manager who is passionate about one initiative, this position is responsible for the project management framework across the Launch organization. The Senior Program Manager will develop uniform project management processes, ensure portfolio visibility, encourage accountability in cross-functional teams, manage risks proactively, and provide executive reporting on project health.
The ideal candidate has extensive experience managing large construction, automation, warehouse, or manufacturing programs. They excel at coordinating diverse partners and bringing structure and rigor to complex project portfolios!
What You'll Do
Program & Portfolio Management
- Manage a portfolio of large-scale fulfillment center launches, facility expansions, automation implementations, and operational improvement initiatives.
- Build and maintain coordinated project plans across multiple concurrent programs.
- Standardize project management approaches, governance, reporting, and implementation processes across the Launch organization.
- Develop portfolio dashboards providing executive access to project health, achievements, risks, budgets, and resource utilization.
- Develop uniform project templates, phase checkpoints, and project documentation.
Project Planning & Execution
- Develop comprehensive project timeline with detailed achievements, dependencies, critical paths, and resource plans.
- Coordinate construction, operations, engineering, IT, WMS, HR, procurement, vendors, and third-party contractors throughout project execution.
- Ensure projects remain on schedule and proactively identify mitigation plans for emerging risks.
- Manage commissioning, operational readiness, user acceptance testing (UAT), and launch activities.
- Lead post-launch stabilization and project closeout activities.
Project Governance
- Act as the main authority for project governance throughout the Launch organization.
- Facilitate recurring project reviews, executive steering meetings, and cross-functional status reviews.
- Maintain project documentation, RAID logs (Risks, Assumptions, Issues, Dependencies), decision logs, and change requests.
- Ensure project achievements, deliverables, and ownership are clearly defined and actively tracked.
- Hold project owners accountable for commitments while advancing critical risks when necessary.
Project Management Systems
- Own and continuously improve the organization's project management platform (e.g., Asana).
- Develop standardized workflows, templates, reporting dashboards, and automated notifications.
- Train project managers and business collaborators on project management guidelines.
- Ensure project data remains accurate, current, and actionable.
Communication & Executive Reporting
- Prepare executive-level communications summarizing project status, accomplishments, risks, decisions, and upcoming achievements.
- Present portfolio updates to senior leadership.
- Translate complex project information into concise, actionable business updates.
- Ensure alignment across Operations, Engineering, Finance, HR, IT, Safety, and external vendors.
Financial & Vendor Management
- Track project budgets, forecasts, invoicing, and capital expenditures.
- Support vendor selection, contract management, scope changes, and commercial negotiations.
- Monitor vendor performance against contractual obligations and project achievements.
Continuous Improvement
- Find opportunities to improve launch execution, project governance, and operational readiness.
- Develop standardized playbooks and lessons learned for future launches.
- Drive continuous improvement initiatives across project execution processes.
What You'll Need
- Bachelor's degree in Engineering, Construction Management, Supply Chain, Business, Industrial Engineering, or a related field.
- 8+ years of experience managing complex cross-functional programs.
- 5+ years leading construction, fulfillment center launch, automation, manufacturing, or capital projects.
- Verified experience coordinating various concurrent projects worth more than $10M in capital.
- Strong understanding of project scheduling methodologies including critical path analysis.
- Experience implementing project governance frameworks and PMO guidelines.
- Experience with project management platforms such as Asana, Smartsheet, Microsoft Project, Jira, Confluence, etc.
- Strong understanding of warehouse operations, material handling systems, WMS implementations, and automation technologies.
- Outstanding organizational, communication, and executive presentation skills.
- Proven ability to influence cross-functional teams without direct authority.
- Strong analytical and problem-solving capabilities.
- Experience managing vendors, contractors, and cross-functional collaborators.
- PMP certification is highly desirable.
- Lean Six Sigma certification is a plus.
Preferred Experience
- Fulfillment center openings
- Large capital construction projects
- Warehouse automation (AutoStore, Locus, conveyors, ASRS)
- Warehouse Management Systems
- Program Management Office (PMO) leadership
- Executive portfolio reporting
- Change management
- Operational readiness
- Commissioning and startup
Travel
Travel up to 20-30% depending on active project phases and launch schedules.
The hourly range for this role is $53.84 - $86.29.
- We offer the following benefits for our team members:
- 20% Chewy.com Discount
- Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
- Life and Disability Insurance
- 401(k) with company matching
- Wellness benefits through Wellbeing @Chewy
- Employee Assistance Program (EAP)
- Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
- Subsidized child, adult, and pet backup care through Care.com
- Discounts on many items through the LifeMart Discount platform
- The option to sign up for Payactiv's Earned Wage Access program and access a portion of the money you've already earned, before your regular payday!
- High volume and specialty positions are eligible for wage increases starting after 3-months of service
- Referral Bonuses - $500 per referral
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in Engineering, Construction Management, Supply Chain, Business, Industrial Engineering, or related field
- 8+ years of experience managing complex cross-functional programs
- 5+ years leading construction, fulfillment center launch, automation, manufacturing, or capital projects
- Verified experience coordinating concurrent projects worth more than $10M in capital
- Strong understanding of project scheduling methodologies including critical path analysis
- Experience implementing project governance frameworks and PMO guidelines
- Experience with project management platforms such as Asana, Smartsheet, Microsoft Project, Jira, Confluence
- Strong understanding of warehouse operations, material handling systems, WMS implementations, and automation technologies
- Outstanding organizational, communication, and executive presentation skills
- Proven ability to influence cross-functional teams without direct authority
- Experience managing vendors, contractors, and cross-functional collaborators
- PMP certification
- Lean Six Sigma certification
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
