Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionAs the Senior Program Manager, Client Operations, for FSD, you will guide multiple complex client implementations and important strategic programs. You will partner with banks, credit unions, fintechs, and telecommunications companies—to provide impactful solutions and ensure successful outcomes.
At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to FSD, and reside in or near one of our collaboration hubs:
You'll have opportunity to:
- Lead multiple complex client implementations across our product suite from launch to completion alongside project teams spanning teams
- Create and maintain project documentation including project plans, deliverables, ownership, communication plans, and risks
- Provide direction to project teams by tracking deliverables, identifying risks, and managing escalations to ensure successful outcomes
- Communicate program status, important milestones, and risks to all partners
- Partner to deliver an outstanding client experience, while identifying opportunities for innovation and process improvement
- Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product and other teams to enhance operational efficiency, transparency, and agreement
- BA or BS degree required
- PMP or PgMP Certification preferred
- 10+ years' experience client-facing program management, or project management
- 5+ years' experience Agile methodologies, integrations, API's, transactional systems, and architecture is strongly preferred
- Proficiency with AI tools such as Copilot, Claude and Enterprise ChatGPT
- Experience with financial services and credit industry is beneficialExperience with software implementations is beneficial
- Reside in, or near the designated Collaboration Hub(s) for this role.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://myexperianbenefits.com/
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.
Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
#LI-Hybrid
Skills Required
- BA or BS degree
- 10+ years of client-facing program management or project management experience
- Residence in or near a designated collaboration hub
- 5+ years of experience with Agile methodologies, integrations, APIs, transactional systems, and architecture
- PMP or PgMP certification
- Proficiency with AI tools such as Copilot, Claude, and Enterprise ChatGPT
- Experience with financial services and the credit industry
- Experience with software implementations
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
