Senior Professional Services Engineer - West

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

• Provide feedback to Project Managers and Engagement Managers make scheduled delivery more consistent
• Continually work with Engagement Managers to streamline and improve delivery
• Exert influence on the overall objectives and long-range goals of your team and Professional Services
• Provide mentorship for Associate and Intermediate Professional Services Engineers to help them grow in their technical responsibilities and remove blockers to their autonomy
• Manage/oversee/deliver on multiple projects, either as the primary engineer, or as a lead providing oversight to other Professional Services Engineers

• Professional exposure with one or more IaC/CaC technologies:
  • • Terraform
    • Ansible
    • Packer
    • Puppet
    • Chef
• Professional exposure with one or more cloud providers:
  • • AWS
    • GCP
    • Azure
• Proficient in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Experience using, deploying, or configuring GitLab
• Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
• Positive disposition and solution-oriented mindset
• Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates
• Self-motivated and self-managing, with strong organizational skills
• Shares GitLab values, and work in accordance with those values
• Ability to thrive in a fully remote organization
• Extends the general requirements with the following:
• Proven ability to independently manage a project or projects
• Proven ability to lead and provide direction to other Professional Services Engineers on a project or projects
• Proven ability to “think to the next question” and see the larger picture for customer engagements, and not just the individual task
• Proven ability to consider the business aspects of delivery
• Proven knowledge and mastery with major cloud technologies and public cloud providers
• Mastery with multiple highly available architectures and concepts documents those opportunities
  How GitLab will support you
  • Benefits to support your health, finances, and well-being
  • All remote, asynchronous work environment
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and development budget 
  • Parental leave 
  • Home office support
  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.