Jobs at GitLab

Owns a portfolio of customers, guiding onboarding, adoption, retention, expansion, and business outcomes through the GitLab platform. Acts as a trusted technical advisor and liaison across Support, Product, Engineering, Sales, and Services. Develops customer success plans, manages escalations, recommends training, tracks goals and KPIs, and stays current on GitLab releases and DevSecOps practices.

Build GitLab code security capabilities spanning dependency analysis, SBOM and lockfile parsing, vulnerability detection, AI-assisted analyzers, and automated dependency remediation. Design evaluation harnesses, package analyzers for CI and AI workflows, improve security report accuracy, and extend ecosystem coverage. Own initiatives from design through delivery, mentor engineers, collaborate across product and engineering teams, document systems, and participate in on-call support.

Leads the architecture and delivery of GitLab’s static analysis engine and evaluation tooling. Owns program modeling, vulnerability detection quality, SAST rules, AI-assisted development guardrails, and benchmark validation. Sets technical direction, mentors engineers, coordinates complex initiatives, contributes to research and open source, and participates in on-call rotations. The role requires deep program analysis, application security, systems programming, performance optimization, containerized CI/CD, and experience building trustworthy LLM tooling.

Own revenue operations policies, global forecasting, and the CRO operating cadence. Analyze process and data issues, implement system-based improvements, reconcile sales and finance forecasts, lead executive reporting, coordinate operating reviews, document processes, and mentor teammates. The role partners across Sales, Finance, Deal Desk, Revenue Systems, Data, Product, and Enablement in a fully remote B2B subscription environment.

Supports Workday and other People Technology systems by managing recurring processes, security roles, audits, configurations, testing, upgrades, reports, dashboards, documentation, and data loads. Partners with People Operations, HR business partners, and Talent Acquisition to resolve issues, improve processes, support SOX controls, train users, and deliver system enhancements in a remote environment.

Build, test, and maintain People systems automations and integrations across Workday, Greenhouse, Slack, Workato, Google Cloud, and internal tools. Develop Ruby or comparable scripting solutions, Slack apps, AI-powered workflows, and reliable CI/CD deployments. Monitor integration health, troubleshoot failures, follow security and SOX controls, and collaborate with People Technology, Security, IT, and AI Engineering teams. Use AI, LLMs, and MCP frameworks to streamline People operations and improve employee experiences.

Lead securities, public company reporting, corporate governance, entity management, and M&A legal work for GitLab. Manage SEC filings, proxy statements, board matters, equity plans, subsidiary governance, transactions, and outside counsel. Advise senior stakeholders on legal risks, maintain compliance processes, and create scalable legal playbooks, templates, and workflows. Collaborate with globally distributed cross-functional teams and train junior legal professionals.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Supports global benefits administration, especially for India, including enrollment, onboarding, billing, reporting, audits, data reconciliation, issue resolution, vendor coordination, and benefits events. Analyzes benefits data, maintains documentation, responds to employee inquiries, and recommends process improvements. Partners with Payroll, Finance, People Operations, People Technology, brokers, and vendors while developing deeper global benefits expertise.

Own a territory of SMB prospects and acquire new GitLab customers through inbound and outbound prospecting. Manage the full consultative sales cycle, from discovery and business-case development through negotiation and close. Build pipeline, meet customer and recurring-revenue targets, collaborate with sales and technical teams, analyze wins and losses, and improve acquisition playbooks. The role also requires learning GitLab’s DevSecOps platform and related technologies.

Own a portfolio of SMB customers, driving onboarding, adoption, renewals, expansion, and retention. Develop account plans, conduct business reviews, identify growth opportunities, close upgrades and cross-sell deals, forecast revenue, maintain CRM data, and analyze churn and expansion trends. The role requires consultative selling, negotiation, executive relationship management, sales-tool proficiency, and collaboration with Customer Success, Renewals, Marketing, Product, and Sales teams.

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.

Leads GitLab’s distributed EMEA Deal Desk team and owns regional quoting, pricing, order management, and sales-booking operations. The role manages hiring and enablement, handles complex transactions and escalations, advises Sales leadership on pricing and commercial strategy, and ensures alignment with global policies. It also develops executive insights on deal quality, discounts, cycle times, exceptions, and pricing effectiveness while coordinating downstream billing, fulfillment, revenue recognition, and customer execution.

Serve as a technical advisor to EMEA prospects, leading discovery, demonstrations, workshops, proofs of value, solution design, and technical evaluations. Partner with account executives to support new customer acquisition, advise on DevSecOps, cloud, security, and software development practices, and build trusted customer relationships. Provide customer feedback to Product, Engineering, Sales, and Marketing while creating reusable technical guidance and collateral.

Manage full-cycle technical recruiting for Engineering, Product, Security, UX, and R&D roles. Partner with hiring leaders on role definition, structured interviews, sourcing strategy, market research, candidate assessment, pipeline management, and offer negotiations. Build diverse talent pipelines, use recruiting data to guide decisions, maintain accurate Greenhouse documentation, deliver an inclusive candidate experience, and improve recruiting practices through responsible AI use and shared resources.

Build and maintain software, automation, tooling, and infrastructure that support GitLab demos, workshops, trials, and internal test environments. Improve the Demo Architect Portal, enable self-service, create technical workshop assets, troubleshoot environments, and collaborate with sales, solutions architecture, customer success, marketing, UX, and engineering teams. The role combines software engineering, infrastructure operations, technical enablement, and customer-facing collaboration in a remote, asynchronous environment.

Manage full-cycle recruiting for go-to-market roles across sales, marketing, customer success, professional services, and related teams. Partner with hiring leaders, build diverse talent pipelines, conduct structured assessments, use market and funnel data to guide hiring, manage candidate experiences, negotiate offers, and maintain recruiting documentation. The role also involves improving recruiting practices, responsibly using AI, and advising stakeholders in a globally distributed, remote-first environment.

Owns a portfolio of existing SMB customers, driving adoption, renewals, expansion revenue, and long-term account growth. Responsibilities include strategic account planning, business reviews, value-based selling, forecasting, pipeline management, churn analysis, and collaboration with Customer Success, Renewals, Product, and Sales Development teams. The role requires strong discovery, negotiation, executive communication, CRM proficiency, application lifecycle management knowledge, and willingness to learn GitLab and Git.

Own an SMB territory focused on acquiring new customers and generating new logos through inbound and outbound sales. Manage the full consultative sales cycle, build pipeline, prospect strategically, develop business cases, collaborate with partners and cross-functional teams, and close opportunities. Maintain product and market knowledge, use modern sales technologies, apply MEDPICC and Command of the Message, share customer feedback, and achieve new-logo and booked-ARR targets.

Design and evolve high-scale backend capabilities for GitLab’s container registry. Drive architecture, performance, reliability, security, APIs, testing, and operational readiness. Mentor engineers, influence technical direction, participate in incident response, and collaborate asynchronously across product, infrastructure, data, frontend, and security teams. Integrate and evaluate agentic AI systems in production engineering workflows while promoting responsible and effective use.