GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.
As a Senior Professional Services Engagement Manager, you'll serve as the critical bridge between customers and GitLab's platform capabilities. You'll collaborate with sales teams to design tailored engagements that accelerate customer business outcomes using GitLab. Acting as a trusted advisor, you'll provide expert guidance to multiple teams while ensuring exceptional customer experiences.
- Conduct thorough discovery sessions to understand customer environments, constraints, and desired business outcomes
- Craft personalized service proposals aligning GitLab's capabilities with specific customer needs
- Design both standard and customized service engagements for strategic customers
- Present technical solution proposals clearly to account teams and customers
- Drive financial success by meeting or exceeding booking margin targets
- Articulate GitLab's service value proposition, offerings catalog, and implementation methodologies
- Guide customers through commercial terms including pricing structures and performance metrics
- Collaborate with Account Executives on consulting and education service inclusion
- Address implementation concerns and pricing questions with tailored responses
- Maintain accurate quarterly forecasts using Salesforce/Clari
- Identify and communicate potential challenges to leadership and account teams
- Provide strategic recommendations on risk mitigation for service agreements
- Develop negotiation strategies for complex service arrangements
- Cultivate strong partnerships with internal stakeholders to ensure services integration in customer journeys
- Participate in Sales leadership forecast discussions to identify service attachment opportunities
- Deliver timely, consistent responses to inquiries, reinforcing Global Services' reputation
- Mentor early-career Engagement Managers
- Support onboarding of new team members
- Deliver and contribute to stakeholder enablement on professional services
- Share customer behavior insights with Practice Management
- Suggest improvements to go-to-market content and operational processes
- Experience with professional services sales processes
- Proficiency with Salesforce for prospecting, forecasting, and quoting
- Understanding of software development lifecycles, version control systems, and CI/CD methodologies
- Strong communication skills across technical and business contexts
- Proven track record in consultative selling approaches
Join our team and help customers maximize their GitLab investment through expertly designed professional services engagements!
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
What the Team is Saying
GitLab Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes multiple national medical plan options (Cigna EPO/HDHP/PPO and Kaiser in select areas) with separate dental and vision, alongside EAP and dedicated mental‑health support. Company‑paid life/AD&D and disability protections further strengthen the overall safety net.
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Parental & Family Support — Paid parental leave offers 16 weeks at 100% of base pay from day one, with flexibility to use leave in segments and a supported ramp‑back period. Coaching and resources for new parents add structure to planning and return.
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Leave & Time Off Breadth — Flexible Paid Time Off is complemented by defined sick, caregiving, bereavement, volunteer, and civic leave options. Public holidays are handled flexibly so individuals can observe dates most relevant to them.
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What We Do
GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together, they automate repetitive tasks to plan, build, secure, test, deploy and maintain software. With GitLab, software teams spend less time on coordination overhead and more time on the next big idea. What started in 2011 as an open source project to help one team of programmers collaborate is now the intelligent orchestration platform millions of people use to deliver software faster, more efficiently, while strengthening security and compliance. Since the beginning, we've been firm believers in remote work, open source, DevSecOps, and iteration. We get up and log on in the morning to work alongside the GitLab community to deliver new innovations every month that help teams and their AI agents ship great code faster.
Why Work With Us
GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Co-create the future with us as we build technology that transforms how the world develops software.
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Employees work remotely.
All-remote means that each individual in the organization is empowered to work and live where they are most fulfilled; it makes it clear that every team member is equal. No one, not even the executive team, meets in-person on a daily basis.
