Senior Product Support Professional

Join our Team
About this opportunity:

• Job Location: Ottawa, Ontario
• At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Excellent Opportunity
RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit will help Ericsson to maintain technology leadership.
A Senior Product Support Professional, joining our global RCE Customer Experience Technical Support Sector, is accountable for providing superior RAN technical support expertise for customer solutions. Engaging directly with designers, testers, integrators, solution architects and field troubleshooters, you will drive fault isolation, technical task forces, and provide a broader understanding of how Ericsson RAN products and features are used in the field. You will build your competence through exciting field trials, demos, new product introductions, system integrations and commercial deployment support with key technologies and development projects.
We are looking for candidates who are passionate about technology, ready to contribute to a dynamic team, lead initiatives and demonstrate innovation mindset. The ideal candidate will possess a combination of technical skills and behavioral attributes that align with Ericsson's core values and strategy.
Collaborating as one in a cross functional (XFT) setting, you will interact with customers, regional market area and service delivery organizations while partnering with other R&D sectors to resolve issues and provide solutions to Ericsson customers.
What you will do

• Provide expert competence on RAN products
• Foster close collaboration within our development community to bring Design closer to customers.
• Identify faults, applying troubleshooting techniques across RAN Field Solutions.
• Drive and take part in integration activities
• Lead and Contribute to Technical Taskforces and drive effective communication with customers and technical teams.
• Provide on-site and remote technical deployment support and integration when required
• Drive major improvement/innovation initiatives and knowledge sharing activities,
• Drive Field Observability and Supportability into RAN solutions.
• Support digitalization efforts by using AI/ML & Automation to drive efficiency in workflows

The skills you bring
Core skills:

• Strong e2e RAN hands-on troubleshooting expertise, (field/test/integration/development).
• RAN SW system understanding (for example, KPI step functions, Layer 1-3 SW subsystems and troubleshooting RAN feature correlations)
• BSc level and higher in a related field. (Telecommunications, Electrical Engineering, SW Engineering, Computer Science)

Would be considered an asset:

• RAN SW Development/maintenance experience.
• Cloud Native and/or Open RAN competence experience, or strong foundation to learn.
• Experience in Cloud Security and observability (including but not limited to cluster monitoring, log aggregation solutions, access control principles etc.)

Other Skills:

• Solid analytical and problem-solving skills, curiosity and desire to get to the bottom of things
• Delivering results, customer-first mindset, high degree of flexibility to work in a changing environment.
• Strong sense of challenging the status quo when needed, and able to present difficult topics to customers, leadership, or senior management.
• Strong English speaking and writing skills is an asset.
• Strong experience and proven track record in working across organizations; excellent interpersonal skills: ability to work well with people and network effectively.
• Creativity, can-do attitude and out-of-the-box thinking

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Ottawa (Country/ City)
Job details: Developer
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is
• Ottawa, Ontario: $101,500 - $133,350
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.