Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Manhattan is the global leader in native AI-empowered supply chain commerce solutions. Our cloud-native ActiveOrder™ solution redefines modern commerce by orchestrating every experience from promising and ordering to customer service, returns, and exchanges with continuous innovation, elastic scalability, and a 100% microservices architecture. From distributed order management and real-time available-to-promise to omnichannel case management and store fulfillment, our unified SaaS solutions enable the world's leading brands to adapt, optimize, and outperform.
We are seeking a visionary Senior Product Marketing Manager to drive the messaging, positioning, and go-to-market strategy for ActiveOrder, the industry-leading order management and customer engagement platform recognized as a Leader in the Forrester Wave for Order Management Systems, along with our differentiated capabilities digital self-service and customer engagement.
The Senior Product Marketing Manager is an integral part of our marketing team. The successful candidate will grasp and translate complex order orchestration and omnichannel customer service capabilities into business benefits, develop compelling narratives that communicate how Manhattan's unified, cloud-native OMS enables agility, profitability, and AI-driven intelligence across promising, ordering, fulfillment, and post-purchase experiences.
Duties and Responsibilities –
Product Positioning & Messaging
- Evolve the core messaging for ActiveOrder, emphasizing its unified architecture, version-less innovation, and differentiated capabilities such as Distributed Order Management, real-time promising, and omnichannel customer engagement.
- Craft differentiated positioning for order orchestration, customer service, and store fulfillment, showcasing how customers can outpace competitors with a modern, cloud-native OMS.
- Translate complex order management and customer experience concepts into clear, value-based stories that resonate with digital commerce executives, omnichannel leaders, customer service leaders, and IT decision makers.
Go-to-Market Leadership
- Partner with Product Management and Programs to define launch plans for new OMS capabilities, modules, and industry solutions.
- Build go-to-market strategies that amplify ActiveOrder differentiation across industries like retail, wholesale, direct-to-consumer, grocery, and B2B verticals.
- Develop enablement materials for Sales, Customer Success, and Partners that include messaging frameworks, pitch decks, FAQs, and ROI/value calculators.
Thought Leadership & Content Development
- Create authoritative content that highlights Manhattan's leadership in cloud-native OMS, unified commerce orchestration, and AI-driven customer engagement.
- Partner with corporate communications and digital marketing to develop blogs, eBooks, white papers, webinars, and keynote materials.
- Act as a subject matter expert and spokesperson in internal briefings, analyst relations (Forrester, Gartner, IDC), and customer-facing events such as Momentum.
Cross-Functional Collaboration
- Collaborate closely with Partner and Sales teams to ensure unified messaging across the Manhattan portfolio.
- Partner with R&D, Professional Services and Customer Services to amplify ActiveOrder adoption through campaigns, customer stories, and showcase demos.
- Support analyst relations and press briefings with strong, data-driven narratives about Manhattan's OMS leadership.
Client Relationship Skills
- Interacts internally and externally with executive level management.
- Influences decision makers internally and externally.
REQUIREMENTS –
- 7+ years of B2B or SaaS product marketing experience, with at least 3 years marketing order management, omnichannel commerce, or enterprise customer engagement software.
- Deep understanding of order management and omnichannel commerce, including distributed order orchestration, available-to-promise, sourcing and fulfillment, store fulfillment (BOPIS, ship-from-store), returns and exchanges, and customer service/case management.
- Innovative thinker, with a track record for translating strategic thinking into action plans and output.
- Exceptional written, oral, and executive presentation skills.
- Proven success managing cross-functional go-to-market initiatives from strategy through execution.
- Experience supporting enterprise software sales teams with positioning, competitive intelligence, and enablement assets.
- Considerable experience with Agentic tools for ideating and developing marketing materials, messaging and analysis.
Preferred
- Background in retail, digital commerce, omnichannel, or direct-to-consumer industries.
- Experience with wholesale B2B ordering requirements and/or ERP order management solutions
- Experience marketing to digital and commerce audiences (Chief Digital Officer, VP Omnichannel, VP Customer Experience, VP Customer Service, CIO).
- Bachelor's degree in Marketing, Business, or related field; MBA preferred.
- Familiarity with cloud-native SaaS platforms, composable commerce ecosystems, or the OMS competitive landscape (IBM Sterling, Salesforce OMS, Oracle Retail OMS, Fluent Commerce, SAP) a plus.
#LI-GW1
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Skills Required
- 7+ years of B2B or SaaS product marketing experience
- At least 3 years marketing order management, omnichannel commerce, or enterprise customer engagement software
- Deep understanding of order management and omnichannel commerce (distributed order orchestration, available-to-promise, sourcing and fulfillment, store fulfillment/BOPIS, returns and exchanges, case management)
- Proven success managing cross-functional go-to-market initiatives from strategy through execution
- Experience supporting enterprise software sales teams with positioning, competitive intelligence, and enablement assets
- Exceptional written, oral, and executive presentation skills
- Innovative thinker with ability to translate strategy into action and deliverables
- Considerable experience with Agentic tools for ideating and developing marketing materials, messaging and analysis
- Ability to interact with and influence executive-level management internally and externally
- Background in retail, digital commerce, omnichannel, or direct-to-consumer industries
- Experience with wholesale B2B ordering requirements and/or ERP order management solutions
- Experience marketing to digital and commerce audiences (Chief Digital Officer, VP Omnichannel, VP Customer Experience, VP Customer Service, CIO)
- Bachelor's degree in Marketing, Business, or related field; MBA preferred
- Familiarity with cloud-native SaaS platforms, composable commerce ecosystems, and OMS competitive landscape (IBM Sterling, Salesforce OMS, Oracle Retail OMS, Fluent Commerce, SAP)
Manhattan Associates Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manhattan Associates and has not been reviewed or approved by Manhattan Associates.
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Fair & Transparent Compensation — Pay is generally characterized as on par with industry standards and often described as fair or above average, with stronger competitiveness in certain roles and at higher seniority. The overall picture suggests a “solid but not standout” base-compensation experience that can feel better when variable pay or role leverage is higher.
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Wellbeing & Lifestyle Benefits — Well-being programs are positioned as a notable strength, including mental-health resources and support tools such as Headspace access, an EAP, and financial-wellness offerings. These lifestyle-oriented extras appear to elevate the perceived total rewards value beyond salary alone.
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Parental & Family Support — Family-support benefits are highlighted through caregiving assistance (e.g., Care.com access) and the presence of maternity and paternity/partner leave. The existence of dedicated family and caregiver support contributes positively to the overall benefits perception.
Manhattan Associates Insights
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
