About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
LifeMD is seeking a highly strategic and execution-oriented Senior Product Manager — Healthcare Platforms & Digital Experience to lead the evolution of our AI-enabled patient and customer experiences across our digital healthcare platform. This role will focus on delivering innovative, data-driven healthcare experiences that improve patient engagement, operational efficiency, retention, and long-term platform scalability. The ideal candidate combines strong product leadership, healthcare domain knowledge, customer empathy, and technical fluency across AI, analytics, and modern digital platforms.
What You’ll Do:
- Own and drive product strategy, roadmap, and execution for key patient- facing healthcare experiences
- Lead AI-enabled product initiatives including personalization, intelligent workflows, automation, recommendation systems, and operational efficiency tools
- Partner closely with Engineering, Data Science, Clinical Operations, Marketing, Compliance, and Design teams to deliver scalable healthcare solutions
- Define and monitor KPIs focused on patient engagement, conversion, retention, satisfaction, operational performance, and lifetime value
- Translate healthcare, customer, and business requirements into actionable product capabilities and prioritized roadmaps
- Leverage data analytics and experimentation frameworks to optimize patient journeys and improve healthcare outcomes
- Ensure products align with healthcare compliance, privacy, governance, and operational standards
- Drive agile product delivery processes and cross-functional collaboration
Requirements
Basic Qualifications:
- Bachelor’s degree; advanced degree is a plus
- 8+ years of product management experience, preferably in healthcare, digital health, SaaS, or consumer technology platforms
- Strong understanding of AI/ML-enabled product experiences and data-driven decision-making
- Experience working with analytics platforms, experimentation frameworks, and customer engagement technologies
Preferred Qualifications:
- Ability to balance customer experience, business outcomes, scalability, and operational efficiency
- Strong communication and stakeholder management skills
- Experience in telehealth, healthcare technology, or regulated industries
Benefits
- Annual Salary: $150,000 - $200,000
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (Roth 401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Flexible PTO Policy
- Paid Holidays
- Short Term Disability
- Training & Development
Skills Required
- Bachelor's degree
- 8+ years of product management experience (preferably in healthcare, digital health, SaaS, or consumer technology)
- Strong understanding of AI/ML-enabled product experiences and data-driven decision-making
- Experience working with analytics platforms, experimentation frameworks, and customer engagement technologies
- Advanced degree
- Ability to balance customer experience, business outcomes, scalability, and operational efficiency
- Strong communication and stakeholder management skills
- Experience in telehealth, healthcare technology, or regulated industries
What We Do
LifeMD is a leading direct-to-patient Telehealth company leveraging deep expertise in medicine, technology and marketing to elevate healthcare. Our mission is to improve the health and happiness of our patients with healthcare that is honest, affordable, timely, and easy. LifeMD exists to help patients, getting them the care and medications they need while helping them navigate the changing world of medicine. We’re elevating the healthcare experience through Telehealth. Our brands are intensely focused on our patients, constantly striving to deliver a better end-to-end healthcare experience through technology, and provide our patients a transparent, convenient and cost-effective platform to access the quality medical care, prescription medications and OTC products they need. Already, we have treated more than 600,000 patients via our telehealth services and product lines, which include Shapiro MD, Rex MD and Nava MD. But these are just steps toward creating a platform that will span many different medical conditions and indications. We are building a comprehensive healthcare experience that offers primary care, gives patients direct contact with their personal physicians, responds quickly to their concerns, centralizes and leverages their medical histories, and meets their needs in the areas that most impact their quality of life. We are driven to create and provide the ultimate in healthcare.
