The Role
Leads the end-to-end buyer experience for commercial equipment and services. Owns product strategy, research, prioritization, cross-functional execution, measurable improvements, and stakeholder alignment. Uses customer insights, market trends, competitor analysis, and qualitative and quantitative data to make product decisions, drive growth, and deliver user experiences across product, engineering, design, and research teams.
Summary Generated by Built In
Own the Seller Experience
- Define and execute the product strategy and roadmap for Seller Experience across our digital marketplace.
- Build intuitive, scalable experiences that empower sellers to manage their inventory, listings, pricing, offers, sales, and transactions.
- Identify opportunities to simplify seller workflows, reduce friction, and improve transparency throughout the selling journey.
- Balance immediate customer needs with our long term vision of one unified global marketplace.
- Drive seller adoption, engagement, satisfaction, and measurable business outcomes.
Solve Complex Problems and Deliver Results
- Lead initiatives spanning multiple products, systems, and business functions.
- Navigate technical constraints, legacy platforms, competing priorities, and organizational dependencies.
- Translate ambiguous problems into clear priorities, actionable plans, and incremental product improvements.
- Make informed tradeoffs between customer value, business impact, technical feasibility, and speed.
- Proactively identify risks, remove blockers, and drive decisions to keep initiatives moving forward.
Lead Through Influence
- Partner closely with engineering, design, sales, operations, finance, and other teams to deliver customer value.
- Build alignment around product priorities, customer problems, and desired outcomes.
- Influence stakeholders across different levels of the organization without relying on formal authority.
- Communicate product strategy, decisions, tradeoffs, and progress clearly to stakeholders and leadership.
- Challenge assumptions constructively and bring clarity to complex discussions.
Build Products Grounded in Customer Insights
- Develop a deep understanding of our sellers, their workflows, challenges, and unmet needs.
- Partner with research, analytics, and business teams to identify and validate product opportunities.
- Use customer feedback, behavioral data, and marketplace metrics to inform product decisions.
- Define and track success metrics across seller adoption, engagement, conversion, satisfaction, and operational efficiency.
- Continuously experiment, learn, and improve the seller experience.
What We’re Looking For
- 6+ years of product management experience, with a proven track record of building and scaling digital products.
- Marketplace product experience is required, ideally in a marketplace connecting buyers and sellers through digital transactions.
- Strong understanding of marketplace dynamics, including supply and demand, liquidity, conversion, and customer engagement.
- Demonstrated experience leading complex product initiatives involving multiple teams, systems, and stakeholders.
- Strong product judgment and the ability to prioritize effectively when resources, information, or requirements are limited.
- Proven ability to ship products and deliver measurable customer and business outcomes.
- Excellent communication, stakeholder management, and influencing skills.
- Experience collaborating with engineering teams on complex technical systems, APIs, integrations, and platform dependencies.
- Strong analytical and problem solving skills, with the ability to combine quantitative data and qualitative insights.
- A high degree of ownership, accountability, adaptability, and comfort operating in ambiguous environments.
What Will Set You Apart
- Prior experience owning Seller Experience within a marketplace, including seller onboarding, inventory management, listings, pricing, offers, or transaction workflows.
- Experience building seller tools, merchant platforms, or marketplace supply solutions.
- Experience modernizing legacy platforms and simplifying complex operational processes.
- Understanding of B2B marketplaces, ecommerce, auctions, or high value transactions.
- Experience working in global marketplaces with diverse customer segments and operational requirements.
- Demonstrated success influencing senior stakeholders and delivering results across organizational boundaries.
What Success Looks Like
Your First 90 Days
Your First 90 Days
- Develop a deep understanding of our sellers, their workflows, and their biggest pain points.
- Build trusted relationships with engineering, design, sales, operations, and other stakeholders.
- Assess the current Seller Experience, roadmap, technical dependencies, and opportunities.
- Establish clear product priorities and deliver early customer improvements.
Your First Year
- Deliver meaningful improvements across the seller journey, from managing inventory and listings to offers and transactions.
- Increase adoption and engagement of our digital seller tools.
- Reduce seller friction and reliance on manual operational processes.
- Demonstrate measurable improvements in seller satisfaction, conversion, or operational efficiency.
- Help advance our vision of a unified, scalable Seller Experience across Ritchie Bros.
Why Join Ritchie Bros.?
We’re building the next generation of a global marketplace that powers billions of dollars in equipment transactions.
You’ll have the opportunity to shape products used by sellers around the world, solve meaningful customer and business problems, and influence how an established industry operates.
This is a role with significant ownership, visibility, and impact. You’ll work alongside talented product, design, engineering, and business teams to rethink how sellers interact with our marketplace.
If you’re passionate about marketplaces, enjoy turning complexity into clarity, and want to build products that make a real difference for customers, we’d love to hear from you
We’re building the next generation of a global marketplace that powers billions of dollars in equipment transactions.
You’ll have the opportunity to shape products used by sellers around the world, solve meaningful customer and business problems, and influence how an established industry operates.
This is a role with significant ownership, visibility, and impact. You’ll work alongside talented product, design, engineering, and business teams to rethink how sellers interact with our marketplace.
If you’re passionate about marketplaces, enjoy turning complexity into clarity, and want to build products that make a real difference for customers, we’d love to hear from you
Skills Required
- 5 plus years of experience leading business-critical product initiatives
- Experience building great user experiences and strong attention to detail
- Ability to translate a broad vision into incremental features and prototypes
- Strong written and verbal communication skills, including communicating product decisions and influencing stakeholders
- Experience using qualitative and quantitative customer data to inform product decisions
- Ability to think creatively and analytically
Ritchie Bros. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ritchie Bros. and has not been reviewed or approved by Ritchie Bros..
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Affordable Benefits — Medical coverage is often considered very affordable, with low employee costs noted as a differentiator. Benefits begin on day one, which strengthens perceived value.
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Leave & Time Off Breadth — PTO and paid holidays are part of the standard package across regions under RB Global. Day‑one eligibility and clear time‑off programs contribute to a well‑rounded offering.
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Retirement Support — A 401(k) with company match in the U.S. and RRSP match in Canada are offered, alongside an ESPP for employee ownership. These programs indicate solid retirement support across locations.
Ritchie Bros. Insights
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The Company
What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
