Jobs at AirAsia

Support travel booking funnel optimization by extracting and analyzing data from BigQuery and analytics tools, running quantitative research and experiments, aligning tracking across teams, and presenting actionable insights to improve conversion for flights and hotels.

Design, build, and maintain scalable full-stack web applications and web messaging platforms. Own features end-to-end, implement frontend UIs and backend services/APIs, integrate third-party systems, troubleshoot production issues, and contribute to CI/CD, testing, and engineering best practices to ensure high availability and performance.

Design, build, and operate highly available, secure cloud platforms on GCP using Terraform, GitOps (Argo CD), and GitLab CI/CD. Implement observability, automate operations, manage Cloudflare services, perform on-call incident response and RCA, drive reliability and cost/control governance, mentor engineers, and improve developer productivity through automation and best practices.

Lead culture and employee experience initiatives across ASEAN, activating values through onboarding, campaigns, content, events, engagement activities and regional activations. Create content and toolkits, run onboarding and recognition programs, analyze employee feedback, and coordinate cross-market culture projects to strengthen connection and engagement.

Design, operate, and optimize data pipelines and infrastructure to ensure data quality, enable analytics, and support product and engineering teams. Provide operational support, troubleshoot production issues, automate processes, improve governance, and collaborate cross-functionally to maximize data-driven business impact.

Plan, create, and schedule bilingual (English and Mandarin) social media content. Shoot and edit photo/video using DSLR/mirrorless and mobile setups. Manage captions, community responses, and content calendars. Monitor trends and performance metrics to optimize strategy while collaborating with marketing, design, and product teams on campaigns and launches.

Provide first- and second-tier support for operations systems (AIMS, SITA, Navtech). Deliver operational data and insights via Tableau and BigQuery, run SQL queries, report and track vendor bugs, follow change management, define system requirements with ICT BAs, manage UAT, act as subject-matter expert, and support disaster recovery planning and testing.

Manage daily cash positioning, forecasts, liquidity, banking relationships, funding and FX risk. Oversee treasury operations (payments, payroll funding, intercompany funding), implement TMS/ERP and payment automation, ensure controls and compliance, prepare treasury reports, and lead a treasury team.

Manage GSA partner sales within an assigned country/region to achieve monthly, quarterly and annual targets. Maintain partner relationships, expand customer base, implement marketing and pricing strategies, analyze revenue data, coordinate events and training, and provide administrative and reporting support.

Design, develop, and deliver secure, scalable backend services; apply strong architecture and DevOps practices; participate in Agile teams; conduct code reviews, testing, CI/CD, monitoring, and troubleshooting; mentor teammates and drive continuous improvement across engineering processes and tooling.

Test and validate web and transactional systems (payments, booking flows) through functional, regression, and integration testing. Design and execute test plans, document and track bugs, contribute to automation, participate in release readiness and production validation, and mentor/knowledge-share with the engineering team.

Build, maintain, and deploy secure, scalable full-stack applications. Collaborate with product and engineering teams, enforce code quality, integrate CI/CD and cloud/DevOps practices, mentor junior engineers, and explore AI-assisted development to improve delivery.

Manage day-to-day e-commerce store operations across Shopee, TikTok Shop, and Lazada, including listings, promotions, inventory, platform campaigns, livestream coordination, and customer communications. Collaborate with platform account managers and internal e-commerce lead to drive growth, execute acquisition initiatives, and maintain platform hygiene.

Lead production support and integration for high-volume airline and travel commerce platforms. Monitor, triage, and resolve API and integration issues, onboard partners, maintain runbooks, drive incident response and root-cause analysis, and collaborate with engineering to improve system resilience and observability.

Lead platform architecture and scalability for large-scale microservices. Make high-impact technical decisions, set engineering standards, drive observability/DevSecOps, mentor senior engineers, run design reviews and incident postmortems, and partner with product, security, and infra to modernize the platform.

Manage end-to-end monthly payroll for full-time, part-time, and contract staff; ensure accurate salary calculations, statutory compliance, record maintenance, employee query resolution, audits, and payroll process improvements including system automation.

Lead and manage Kuala Lumpur station ground operations to ensure safe, efficient, and on-time departures. Oversee passenger, baggage, and cargo handling; enforce regulatory compliance, safety, and security standards; manage station finances, reporting, and vendor/ground handler performance; liaise with airport authorities and agencies; supervise and develop shift-based teams and implement process improvements.

Lead and manage the Engineering Support Services unit to ensure continuing airworthiness, regulatory compliance, resource availability, staff competency, and effective coordination with operators. Develop policies, administer resources, oversee corrective actions, and report deficiencies to the CEO.

Lead end-to-end UX design for complex flight and hotel booking journeys, improve conversion through flow optimization and motion design, mentor junior designers, collaborate with product, data, and engineering to deliver consistent web and mobile experiences driven by A/B testing and behavioral metrics.

Lead airline growth strategy by identifying new market opportunities, building data-driven business cases, conducting market feasibility studies, engaging stakeholders, managing P&L for projects, running route and hub development, and leading a small cross-functional team to drive expansion and strategic initiatives.