The Azure High Performance Computing & Artificial Intelligence (HPC & AI) team is responsible for defining, building, and managing AI supercomputers at a massive scale, powering some of the premier models and workloads in the industry. Our mission goes beyond delivering supercomputers; we ensure customers have a world-class experience, empowering them to achieve their best work on infrastructure that “just works.”
We are seeking a Senior Product Manager to help deliver and manage some of the largest supercomputers in the industry. This role will partner closely with end customers to understand their needs and drive improvements, proactively identifying pain points, service-impacting issues, and feature gaps. The Senior Product Manager will collaborate with Site Reliability Engineers (SREs) and developers to resolve challenges and introduce new tooling and features, ensuring a continually improving experience for our customers. Guided by Microsoft’s values of respect, integrity, and accountability, you will foster an inclusive culture, inspire innovation, and champion excellence—ensuring Azure remains the platform of choice for the most ambitious AI workloads.
Responsibilities
Engage directly with end customers to understand their needs, gather feedback, and proactively identify service-impacting issues and feature gaps.
Partners with Site Reliability Engineers and developers to resolve support drivers, introduce new tooling and features, and ensure continuous improvement of the customer experience.
Collaborates with partner teams, systems integrators, and other vendors to build golden configurations and deployment strategies with minimal user impact.
Collects and reviews service telemetry to identify the most impactful issues affecting service health, uncovers opportunities to enhance the customer experience, and drives iterative improvements for ongoing service quality.
Leverages data and AI tools to analyze user behavior or feedback, working with data scientists or engineering to implement AI-driven improvements.
Incorporates security factors and implements security-by-default principles in features, services, and experiences.
Qualifications
Required Qualifications:
- Bachelor's Degree AND 5+ years experience in product / service / program management or software development
- OR equivalent experience.
Other Requirements:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Bachelor's Degree AND 8+ years experience in product / service / program management or software development
- OR equivalent experience.
- 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework) and improving metrics for a product, feature, or experience.
- 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
- 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
- 2+ years experience managing or leading cross-functional hardware programs involving coordination with multiple stakeholders, tracking KPIs, and enhancing the overall customer experience.
- 3+ years experience partnering with SRE or infrastructure engineering teams to improve service health, including defining and tracking availability, reliability, or “nodes in service” metrics, and driving remediation plans for the top quantified issue drivers.
- 3+ years experience owning and prioritizing a product backlog using operational and customer signals (e.g., incident data, telemetry, customer feedback), translating those inputs into prioritized features, bug fixes, and action plans delivered through regular release cycles.
- 3+ years experience owning the end-to-end user experience for a shared or multi-tenant platform, including managing competing customer requirements, defining success metrics (e.g., CSAT, adoption, availability), and delivering measurable improvements to usability and service quality.
Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree and 5+ years experience in product/service/program management or software development, or equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements (Microsoft Cloud Background Check) upon hire and every two years.
- Bachelor's degree and 8+ years experience in product/service/program management or software development, or equivalent experience.
- 2+ years experience taking a product, feature, or experience to market (design, product-market fit, launch).
- 4+ years experience improving product metrics (growing customer base, expanding usage, reducing churn).
- 4+ years experience disrupting a market for a product, feature, or experience.
- 2+ years experience managing or leading cross-functional hardware programs with multiple stakeholders and KPI tracking.
- 3+ years partnering with SRE or infrastructure engineering teams to improve service health and define reliability metrics.
- 3+ years owning and prioritizing a product backlog using operational and customer signals (incident data, telemetry, feedback).
- 3+ years owning end-to-end user experience for a shared or multi-tenant platform, defining success metrics and delivering service quality improvements.
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
-
Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
-
Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
-
Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
