Senior Product Manager, SMB Payments

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role-
As a Senior Product Manager in the SMB Payment Solutions team, you will work with a team of engineers, designers, UXR and commercial mangers to build products that help microbusinesses to get paid and grow their business through simple and innovative payment solutions. Specifically, you will be building some of the foundational constructs to power commerce use-cases. These will be core services and experiences that will be utilized across all payment experiences – e.g., customer lists, product catalog, orders, and sales channels.
Meet our team:
We create payment solutions to help small and medium businesses, especially microbusinesses who are either solopreneurs or businesses with less than 5 employees, to accept payments whenever and wherever they want. Our products include No Code payment links / buttons, Goods & Service payments with buyers/seller protection, Business Accounts, Unified payment experience, and Card payment acceptance.

Job Description:

Your way to impact

• Understand customers, customer segments and the core jobs-to-be-done to build solutions that exceed customers' expectations and become an indispensable aide for them. 

• Utilize all means possible – internal data, stakeholder input, voice of the customer, market intelligence and independent research – to bring forth thoughtful and impactful solutions to market. 

• Partner with cross functional teams - product managers, program managers, engineering, design, UXR, marketing, and commercial managers - and collaborate with them to do right thing for the customers

• A passion to help build right payment solutions for microbusinesses who have the highest ambitions and are price sensitive

• Be nimble to adapt to changing business needs and team needs, yet stay focused on driving measurable impact

• Be grounded in data and have a balanced view based on intuition and observation.

Your day-to-day

• Responsible for owning, executing and maintaining a product roadmap leading from discovery to delivery

• Define product requirements and lead successful execution of initiatives

• Drive and/or take part in sprint planning, pre-mortems, post-mortems, and bug triaging

• Partner with cross-functional teams at PayPal and external partners to design, build, launch new product capabilities or improve existing functionality.

• Engage closely with engineering and architecture to help determine the best technical implementation/design while balancing time-to-market needs.

• Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making

• Summarize product execution updates as well as KPI updates to stakeholders to help with decision-making

• Work closely with commercial teams to align product goals with commercial outcomes

• Define and proactively monitor key performance metrics to support and make product decisions

• Partner with Customer Support teams in solving pain points for our users.

• Partner with Legal, Privacy, and Compliance teams to ensure the products we deliver are within regulatory boundaries.

• Define a product launch plan for your area, including identifying new opportunities as well as maintaining a rolling roadmap of projects or iterations.

What you need to bring

• 5+ years of consumer web or mobile product management experience

• Experience in delivering successful large-scale mobile and web products

• Ability to use data and analytics dashboards to inform product hypotheses and decisions.

• Experience developing and delivering direct-to-consumer products to market successfully 

• Experience working with a full-stack engineering team, i.e., both front-end experience (mobile and web) as well as back-end services. 

• Experience in Payments and SMB is a plus

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$84500 to $204600

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.