Senior Product Manager- Reporting & Data Experiences

Job Posted 2 Days Ago Posted 2 Days Ago
East Coast
126K-202K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
We empower the restaurant community to delight guests, do what they love, and thrive.
The Role
As a Senior Product Manager at Toast, you will shape customer interactions with data, design reporting products, deliver insights, and build APIs to support innovation. Collaborate with various teams to transform complex data into actionable insights and improve user experiences.
Summary Generated by Built In

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

About this roll* (Responsibilities) 

In this role, you will shape the future of how our customers interact with their data—designing intuitive reporting products, delivering actionable insights, and building the APIs that empower internal teams to innovate on Toast’s data advantage. This role is pivotal to unlocking the full potential of our restaurant data for our customers and for Toast. You will collaborate with teams across Toast to transform complex data into meaningful insights that drive restaurant success while creating the foundational systems that fuel data-driven decision-making across Toast. If you’re passionate about delivering exceptional user experiences, thrive at the intersection of strategy and execution, and are eager to make an outsized impact, we’d love to have you on our team.

You are obsessed with customers and how they work. You wake up thinking about how to help our customers understand their data, and how we can bring the right amount of context to that data. You love solving complex problems, looking across experiences, and scaling simplicity for customers and for internal teams. You are grounded in user feedback, cross-functional partnership, and can translate customer and user needs and product vision into world-class experiences that work at scale.

You have a proven track record of building and shipping user-facing experiences that include explaining complex information in simple ways. You understand the power of AI and how to measure and evaluate the success of cross-cutting experiences like reporting. 

  • Own and drive the roadmap for reporting, helping to figure out how we can deliver a consistent, high quality customer experience across products and lines of business
  • Work closely with designers and developers to concept, prototype, ship, measure, and improve reporting and data experiences across Toast surfaces
  • Partner with multiple teams to figure out how to bring insights and context to data for customers
  • Help define and implement how we use data to power AI experiences
  • Research and get to know customers (internal and external) directly 
  • Champion customer needs internally by building strong relationships horizontally and vertically within Toast

Do you have the right ingredients*?

  • Experience as a senior product manager, including API design and management, data governance, platform-thinking, as well as building customer-facing data experiences across web, mobile
  • Experience developing and launching products with cross-functional constraints, not just technical constraints, and working collaboratively and effectively with cross functional teams  
  • Exceptional communication skills, able to work well with architects, engineers, designers, customers, as well as executives and functional leaders outside of R&D
  • Passion for and knowledge of the role data plays for R&D teams, including how to structure data for use in AI-driven products
  • Entrepreneurial mindset and ability to create a compelling product vision
  • Take ownership of an existing product, and figuring out how to improve and iterate on it including setting, measuring, and optimizing the right metrics

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$126,000$202,000 USD


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Top Skills

APIs

What the Team is Saying

Person1
Christopher
Senior Onboarding Consultant, E-Commerce
“I love working at Toast for various reasons. Toast is inclusive and always focused on my career growth. Also, working with restaurant owners and them telling you that you’ve made their dreams come true- words cannot explain that feeling. I love it here. “
Christopher
Srishti
JJ
Eden
Jane
The Company
HQ: Boston, MA
5,000 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.

Why Work With Us

Our recipe for an awesome workplace:

One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality

Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.

*100% Sunday scary free

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About our Teams

Toast Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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HQBoston, MA
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Bengaluru, IN
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Chennai, IN
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Dublin, IE
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Lublin, PL
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Omaha, NE
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San Francisco, CA
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