About the Job
At BuildOps, we're building a groundbreaking software solution designed to empower today's commercial contractors. From service management to project execution, we're reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.
As a Staff Product Designer, you'll be one of the most senior individual contributors on the design team and the design lead for a cluster of our most complex, highest-stakes domains—financial workflows (inventory & procurement, AP & payments, Financial OS), AI, and mobile. Reporting to the Head of Design, you'll own design quality across these areas: doing hands-on, end-to-end work on the hardest problems yourself, while setting the bar and giving direction to the other designers working in your domains. Think of it as how our strongest leads operate—deep in the work every day, leveling up everyone around them, no formal management required.
You'll move fluidly to wherever the most critical work is within your domains—spiking on a redesign one month, a new set of agents the next—always accountable for how the whole cluster comes together. This role is perfect for someone energized by ambiguous, high-complexity problems who moves fast and wants outsized impact at a well-funded, fast-moving company.
What You'll Do
- Own design quality across your domain cluster—financial workflows, AI, and mobile—taking the hardest problems from ambiguity to engineering-ready solution yourself, and ensuring the rest of the work in those areas meets a high bar
- Give direction and mentorship to the designers working in your domains, leveling up both the work and the people without acting as their formal manager
- Design experiences for our AI and agentic capabilities, turning complex system behavior into flows that feel intuitive and trustworthy
- Simplify deeply complex enterprise workflows—including ERP integrations and financial operations—turning dense, data-rich problems into clarity for our users
- Help reshape our mobile app into an experience our field users love, partnering across product and engineering
- Set the standard for design craft and AI-native ways of working, and bring that bar to design reviews through your own work and sharp, constructive feedback
- Partner closely with product managers, engineers, and QA to understand constraints, pressure-test ideas, and ship quickly
What We Look For
- 8+ years of product design experience, with a proven track record of shipping complex products from concept to launch. We care more about staff-level impact than years on a résumé—we're looking for someone clearly maxing out at their current level and ready for the leap
- Demonstrated ability to elevate the work and the people around you—mentoring and leading without formal management authority
- Deep experience designing complex, data-rich enterprise or vertical SaaS workflows; financial products, payments, or ERP experience strongly preferred
- Experience designing AI-powered or agentic experiences, preferred
- Genuinely AI-native in how you work: fluent with AI across synthesis, ideation, prototyping (e.g., Figma Make, Claude Design), and frontend code (e.g., Claude Code). We'll want you to walk us through how you've reinvented your own workflow with AI
- Expert proficiency in Figma and a strong command of UX/UI principles, user research, usability testing, and data-driven decision-making
- Excellent communication skills, with the ability to articulate design rationale to diverse audiences, including senior stakeholders
- The interpersonal range to lead through influence—raising the bar for the teammates in your domains in a way that makes them better and leaves them bought in
- Ability to travel up to six times per year for team meetings and customer visits
- Familiarity with the commercial trades (HVAC, plumbing, electrical) and/or construction, preferred but not required
Who You Are
- A senior craftsperson hungry to make a bigger impact—not coasting on tenure
- Someone who respectfully challenges the status quo and shows the team a better path
- Comfortable navigating complex, ambiguous projects and moving between problem areas without losing the thread
- A generous, low-ego teammate genuinely invested in the growth of the designers around you
- Relentlessly committed to craft and to creating exceptional user experiences
- Someone who cares deeply about doing excellent work that helps make people's lives better
Compensation
- [$170,000.00 to $210,000.00] base salary + annual bonus opportunity (SF hub)
- [185,000.00 to 195,000.00 CAD] base salary + annual bonus opportunity (Toronto hub)
- Generous equity grant, become an owner in our company!
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- One-time work-from-home allowance
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.
About BuildOpsJoin BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.
BuildOps recruiters will only contact candidates through official channels and will never ask for payment, banking details, or sensitive personal information during the interview process. Verify all openings at https://buildops.com/careers. Report suspicious outreach to reportfraud.ftc.gov and [email protected]. We review every report, but may not be able to respond individually. BuildOps is not responsible for losses from fraudulent postings.
Skills Required
- 8+ years of product design experience with a track record of shipping complex products from concept to launch
- Demonstrated ability to mentor and lead designers without formal management authority
- Deep experience designing complex, data-rich enterprise or vertical SaaS workflows
- Financial products, payments, or ERP experience
- Experience designing AI-powered or agentic experiences
- AI-native workflow fluency (synthesis, ideation, prototyping) and familiarity with tools like Figma Make and Claude Design, plus frontend code familiarity (e.g., Claude Code)
- Expert proficiency in Figma and strong command of UX/UI principles, user research, usability testing, and data-driven decision-making
- Excellent communication skills and ability to articulate design rationale to diverse audiences including senior stakeholders
- Ability to travel up to six times per year for team meetings and customer visits
- Familiarity with commercial trades (HVAC, plumbing, electrical) and/or construction
What We Do
BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work, it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close. At the center of the platform is OpsAI, BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds, gives field crews the context they need before they step onsite, and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use. Founded in 2018 by a U.S. Army veteran, BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today, more than 1,000 leading companies across North America trust BuildOps to power their businesses, backed by Founders Fund, N47, Meritech Capital, and other top investors.
Why Work With Us
The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread, but tight-knit, team of go-getters. We are passionate but humble. Unique, but fiercely collaborative. And at the end of the day, we truly love what we do.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BuildOps believes hybrid work balances in-person collaboration with flexibility. At BuildOps, we believe that a hybrid work model strikes an ideal balance between in-person connection and flexibility.
