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Ro's mission is to help patients achieve their health goals by delivering the easiest, most effective care possible.
The Role
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
As Senior Product Manager you will drive patient growth by building experiences to improve patient access. You are someone who loves digging into complex problem spaces and collaborating with cross-functional domain experts across clinical, marketing, operations, and platform tech to design solutions that address our patients’ pain points. You bring a strong track record of applying UX best practices and experimentation strategies to optimize user flows, reduce friction, and drive measurable growth. You are also a passionate executor who will lead a cross-functional team day-to-day in building new features and capabilities, launching new offerings, validating hypotheses, and driving product excellence.
What You’ll Do:
- Define and execute a roadmap to drive patient growth through investments in new patient onboarding and offering expansion to increase access and engagement for our patients
- Partner cross-functionally with design, engineering, data, growth, clinical, operations, and legal teams to build scalable solutions that that deliver impact and intuitive and delightful user experiences
- Leverage analytics and user insights to uncover friction points and prioritize high-impact opportunities using A/B testing, funnel analysis, and qualitative research
- Establish success metrics and regularly communicate learnings, results, and next steps to leadership and stakeholders
- Champion patient empathy in every growth decision ensuring that conversion wins also enhance trust, safety, and overall patient experience
- This role is a senior individual contributor (“IC”) role
What You’ll Bring to the Team:
- 5+ years of product management experience, including at least 3 years building consumer-facing products and owning growth metric targets (conversion / retention)
- Proven ability to deliver measurable outcomes in complex business areas, balancing stakeholder needs with business priorities
- An action-oriented, ownership mentality to problem solving
- Skilled in hypothesis-driven development, A/B testing, and making data-informed decisions to guide product strategy
- Strong track record of leading and influencing cross-functional teams in fast-paced, high-growth environments
- Passion for breaking down complex challenges into simple, scalable solutions that resonate with users
- Adept at distilling complex ideas into actionable plans and effectively presenting to stakeholders at all levels
- Ability to establish common ground with empathy and candor, manage conflicting points of view, and articulate the rationale behind decisions
We’ve Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
The target base salary for this position ranges from $195,700 to $225,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
See our California Privacy Policy here.
What the Team is Saying
Kim
General Manager
Rachel
Director, Product Design
Andres
Senior Director, Corporate Quality
Ross
Director, Strategy and Operations
Kerry
Associate Director, Care Delivery Quality and Safety
Jay
Senior Director, Growth, Ro Body and Performance Marketing
Zach
CEO and Co-Founder
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The Company
What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Ro Teams
Ro Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
Typical time on-site:
2 days a week
