We’re looking for a Senior Product Manager who’s experienced in planning, designing, and scaling world-class products. If you love tackling complex problems, cherish the power of automation and self-service, enjoy exploring the latest GenAI models, and are passionate about designing amazing customer experiences at scale, this one’s for you.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you’ll:In your day-to-day, you’ll be responsible to drive Lemonade’s automation efforts to the next level, to allow us to reach infinite scale. Our efforts are focused on automating all of the touch points we have with our customers— including handling their claims, replying to their questions to customer support, and reviewing risk factors. By doing so, we optimize our operational efficiency and drive delightful customer experience.
As part of your work you’ll get to use the latest GenAI tools and LLMs powered by our home grown internal tools.
You’ll collaborate closely with designers, engineers, data analysts, and stakeholders within our Customer Ops team.
With an in-depth knowledge of Lemonade’s customer-facing teams, products, and brand, you’ll create product strategies consistent with the company’s vision, and translate them into detailed requirements and prototypes.
You’ll prioritize tasks as needed, and come up with creative new ideas to expand our product functions, and improve scalability and automation efforts.
At least 5 years experience working as a product manager in a successful startup / fast-growing company - a must
Hands on experience with building GenAI applications - a must
Capable of understanding complex processes, and identifying areas calling for improvement
Experience with automating manual processes - a big plus
Self-organized, process driven
Data-driven and analytical thinker
Fully fluent in English, with top-notch communication skills
Experience leading small, agile teams
Self-learning individual who reads constantly and loves to pass on their knowledge to others
Ready to work in an office environment most days of the week
Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
Skills Required
- At least 5 years experience working as a product manager in a successful startup / fast-growing company
- Hands on experience with building GenAI applications
- Capable of understanding complex processes and identifying areas for improvement
- Experience with automating manual processes
- Self-organized, process driven
- Data-driven and analytical thinker
- Fully fluent in English, with top-notch communication skills
- Experience leading small, agile teams
- Self-learning individual who reads constantly and shares knowledge
- Ready to work in an office environment most days of the week
- Enthusiasm about learning and adapting to AI
Lemonade Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lemonade and has not been reviewed or approved by Lemonade.
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Healthcare Strength — Health coverage is delivered via mainstream Cigna medical options, with multiple plan types and supplemental health protections. This signals broad networks and a robust core healthcare offering.
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Retirement Support — A company 401(k) match is part of the package and is positioned alongside other core financial benefits. This provides structured retirement savings support as a standard element of total rewards.
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Leave & Time Off Breadth — PTO is presented as generous, alongside paid sick time and strong parental leave with a return-to-work program. These time-off provisions extend beyond the basics and support work-life needs.
Lemonade Insights
What We Do
Our mission is simple: Create the world’s most loved insurance through technology and social impact. As a certified Public Benefit Corporation and B-Corp, Lemonade is constantly challenging how the insurance industry does business. We’re creating an experience that is fast, affordable, and hassle-free across renters, homeowners, pet, life and car insurance. And through our annual Giveback program, in which leftover premiums are donated to charities our customers choose, we’ve donated nearly $5 million to a variety of organizations in need.
Why Work With Us
We’ve set out to make insurance loveable, fast, simple, and socially impactful - words that aren’t often associated with this industry. We’re a Certified B-corp, the only US insurance company to never invest in polluting industries, and our annual Giveback program has donated nearly $5 million globally to nonprofits in need.
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