As Senior Product Manager for Store Experience (Checkout / POS), you will play a critical role in shaping the future of our in‑store customer experience. You will own the Point of Sale (POS) product end‑to‑end, driving business value through scalable, user‑centric and data‑informed solutions. You will act as both Product manager and Business expert in this area.
This role combines product strategy, execution, business expertise and continuous improvement, requiring a strong commercial mindset and close collaboration with both business and tech stakeholders.
This is a newly established role within the domain. You will be responsible for setting the direction, defining ways of working, and establishing clear ownership for the checkout product area, operating with a high degree of autonomy and accountability.
Your Responsibilities:
What you will do:
- Own and drive the checkout product vision, strategy, and roadmap in alignment with business goals and retail trends while providing business expertise within the different checkout solutions
- Own the budget and drive business cases by prioritizing investments and evaluating ROI to deliver business and customer value while ensuring long‑term tech sustainability.
- Prioritize and manage the product backlog, ensuring delivery of high‑impact features and improvements.
- Collaborate with cross‑functional teams to ensure checkout capabilities meet operational and customer needs.
- Act as a key link between brands and technology teams, capturing and defining requirements aligned with business needs.
- Secure and manage fit‑for‑purpose checkout hardware, including lifecycle management.
- Facilitate workshops, gather feedback, and ensure alignment across stakeholders.
- Monitor product performance using data, KPIs and user feedback to continuously improve the checkout experience across all touchpoints.
- Collaborate with suppliers and external partners responsible for end‑to‑end checkout solutions.
- Own and drive the ongoing checkout transformation, leading innovation and modernization initiatives.
- Stay ahead of checkout trends, competitor benchmarks and emerging technologies, translating insights into long‑term value creation.
- Establish the checkout product area within the domain, defining structure, governance, and ways of working in close collaboration with brands, tech and operations.
WHO YOU’LL WORK WITH
You will collaborate closely with portfolio brand teams, technology and product teams across the domain, store operations and growth teams, as well as external suppliers and partners. The role involves close interaction with senior stakeholders and leadership across brands and technology.
QualificationsWe are looking for people with…
- 6+ years of experience working with Point‑of‑Sale solutions, retail operations, and customer experience.
- Strong commercial and product mindset with experience driving product development and business impact.
- Proven ability to build end‑to‑end product strategy, including scope definition, roadmaps and KPIs.
- Experience building business cases, managing ROI, budgets and total cost of ownership.
- Strong analytical mindset with the ability to solve complex business challenges.
- Experience working in agile environments and cross‑functional setups.
- Strong experience collaborating with and managing suppliers and external partners.
- Experience navigating regulatory and market‑specific requirements across multiple markets.
And people who are…
- Customer‑centric and value‑driven.
- Proactive, innovative and curious.
- Confident decision‑makers who can operate without full consensus.
- Strong communicators who simplify complexity for diverse and senior stakeholders.
- Self‑directed leaders who take full ownership and drive execution.
- Comfortable navigating ambiguity, resistance and change.
- Motivated by building something new, setting direction, and driving an area forward where no established structure previously existed.
This is a full time permanent contract based at our Head Office in Stockholm Sweden
If you feel this opportunity is exciting feel free to apply by sending in your CV in English as soon as possible, but no later than the 12/6 Due to data policies, we only accept applications through our career page.
We value collaboration and believe that great ideas thrive when we work closely together. Therefore, this role is primarily office-based, with four days per week at the office to foster teamwork and engagement. One day per week, you’ll have the flexibility to work remotely.
WHO WE ARE
As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M Group is an exciting and dynamic place to pursue a career within the fashion industry. H&M Group comprises five Portfolio Brands and four independent brands. The Portfolio brands incorporate COS, Weekday, & Other Stories and Arket, all with high growth ambitions for the future. Portfolio Brands Domain aim is to deliver technological solutions for the entire value chain for all our portfolio brands.
WHY YOU’LL LOVE WORKING HERE
We offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this, Sweden-based colleagues also receive:
- 30 days holiday
- A collective agreement which includes pension and life insurance
- Wellness benefit 4000kr/year
- Benify Benefits Portal
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
We look forward to hearing from you
Skills Required
- 6+ years of experience working with Point-of-Sale solutions
- Experience driving product development and business impact
- Ability to build end-to-end product strategy
- Experience building business cases and managing budgets
- Strong analytical mindset for solving complex challenges
- Experience working in agile environments
- Experience collaborating with suppliers and external partners
- Experience navigating regulatory and market-specific requirements
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
